Senior Business Development Manager - Luxury - Europe

CXG; Paris; Presencial; EUR 90 000 - 140 000; Tempo integral

Resumo da oferta

CXG is actively seeking a Senior Business Development Manager - Luxury, Europe, based in Paris. You will lead high-value growth initiatives, open doors with luxury brands, and drive end-to-end opportunities across Europe.

Reporting to the Chief Customer Officer, you will harness a strong hunter mindset, a global luxury network, and collaboration with the Customer Development team to accelerate CXG's growth while shaping multi-solution offerings.

Qualificações

• Master's degree in Business, Marketing, Communications, or a related field.
• 8+ years in business development, strategic sales, account development, or consulting in international environments.
• Deep knowledge of luxury/retail/premium services with a senior network.
• Proven track record: originating opportunities, winning logos, closing high-value deals.
• Strong proposals experience: RFPs, tenders, multi-solution environments.
• Credibility to engage C-level and regional stakeholders.
• Fluent in French and English; other languages a plus.

Responsabilidades

• Open and develop high-value opportunities within priority verticals, named accounts, and strategic growth initiatives.
• Leverage your network to access senior decision-makers and create new luxury/premium opportunities.
• Build and maintain a qualified pipeline, originating relationships, opening doors, converting prospects.
• Support the Customer Development team on strategic pursuits and tender responses.
• Lead full commercial cycle from prospecting to proposal, negotiation and closing.
• Design compelling, priced proposals with clear margins and contracts.
• Collaborate across CXG Practice areas to go-to-market new solutions.

Conhecimentos

Hunter mindset

Senior network

Collaboration

Negotiation

Proposal leadership

Storytelling

Written communication

Ownership

French-English fluency

Formação académica

Master's degree in Business/Marketing/Communications

Descrição da oferta de emprego

We are growing! We are currently looking to hire an experienced Senior Business Development Manager - Luxury, Europe for our Paris office.

Reporting directly to the Chief Customer Officer, you will lead selected business development priorities and support the broader Customer Development team in accelerating CXG's growth across Europe.

About CXG:

Founded in 2006, CXG is a global customer experience company uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.

The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.

We are passionate about delivering impact.

What you will be doing

Your primary mandate will be to open and develop high-value opportunities within specific priority verticals, named accounts, and strategic growth initiatives defined by the Chief Customer Officer. You will bring a strong hunter mindset and an established network within the luxury and premium ecosystem, while working closely with the existing Customer Development team to strengthen our pipeline, respond to strategic opportunities, and position CXG as a long-term partner.

Your daily tasks will involve:

• Translating the strategic growth priorities defined by the Chief Customer Officer into focused business development plans for selected verticals, markets, and target accounts.
• Leveraging your established network and market credibility to secure access to senior decision-makers and create new opportunities with high-potential luxury and premium brands.
• Building and maintaining a qualified new-business pipeline, with a strong focus on originating new relationships, opening doors, and converting priority prospects into clients.
• Supporting the wider Customer Development team on strategic pursuits, including account research, opportunity qualification, pitch preparation, and coordinated responses to requests for proposal and competitive tenders.
• Leading the full commercial cycle for assigned opportunities, from prospecting and qualification through proposal development, tender response, negotiation, and closing.
• Designing compelling, insight-driven and commercially sound proposals that articulate CXG's differentiated value, with appropriate pricing, margin, scope, and contractual alignment.
• Promoting a cross-practice approach and actively supporting the go-to-market of CXG’s new solutions by connecting client needs to our expertise across Measurement, Academy, Customer Insights, and Consulting, and translating them into integrated, multi-practice commercial opportunities.
• Working closely with market Customer Success, regional leaders, Operations, and Practice Leads to build integrated solutions that are relevant, feasible, and impactful.
• Ensuring structured handovers to Customer Success and remaining involved during the early stages of the client relationship to protect commercial commitments, revenue, and client trust.
• Representing CXG in relevant industry events and senior client environments, while sharing market intelligence, relationships, and best practices with the Customer Development team.

Requirements

What you will bring along

This role is designed for an experienced business developer who combines a strong hunter mentality, an active senior-level network, and the ability to collaborate effectively on complex opportunities. You should also bring:

• A Master's degree in Business, Marketing, Communications, or a related field.
• At least 8 years of experience in business development, strategic sales, account development, or consulting, ideally within an international environment.
• Deep knowledge of the luxury, retail, or premium services ecosystem, supported by an established and demonstrable network of senior decision-makers.
• A proven track record of originating opportunities, winning new logos, and closing high-value, multi-stakeholder deals.
• Strong experience preparing and leading complex proposals, requests for proposal, and competitive tender responses in a consultative or multi-solution environment.
• The credibility and influencing skills required to engage C-level, regional, and operational stakeholders.
• Strong negotiation and commercial judgment, including the ability to manage pricing, margin, scope, and contractual discussions.
• Excellent presentation, storytelling, and written communication skills.
• A high level of ownership, autonomy, resilience, and accountability, combined with a collaborative mindset and the ability to contribute to shared team priorities.
• Fluency in French and English, both written and spoken. Additional languages are a strong advantage.