Scale-Up Growth Operations Lead

Merge Money Ltd.; Paris; Sur place; EUR 120 000 - 190 000; Plein temps

Résumé du poste

Merge Money Ltd. in Paris seeks an exceptional operator to own and scale its operational backbone across financial, people, customer, and regulatory operations.

This high-ownership role requires initiative, speed, and a knack for building systems from scratch while collaborating with the leadership team. You will drive cross-functional projects, design scalable processes, and ensure the business runs efficiently as it grows.

Responsabilités

• Financial Operations: Build and oversee scalable financial operations, including budgeting, forecasting, cash management, vendor payments, and operational reporting.
• Partner with Finance on audits, controls, and strategic planning.
• Improve operational efficiency through automation and process design.
• People Operations: Own the employee lifecycle from hiring through onboarding and day-to-day people operations.
• Develop internal processes, policies, and operating rhythms that help teams execute effectively.
• Partner with leaders on organizational planning and operational excellence.
• Customer Operations: Design and improve customer onboarding and operational workflows.
• Ensure customers receive an exceptional experience through efficient operational processes.
• Lead operational escalations and continuously improve service quality.
• Regulatory Operations: Coordinate regulatory filings, reporting obligations, audits, and compliance initiatives.
• Partner with Legal and Compliance to operationalise regulatory requirements.
• Build processes that support a highly regulated business without slowing execution.

Description du poste

Merge Money Ltd. in Paris seeks an exceptional operator to own and scale its operational backbone across financial, people, customer, and regulatory operations.

This high-ownership role requires initiative, speed, and a knack for building systems from scratch while collaborating with the leadership team. You will drive cross-functional projects, design scalable processes, and ensure the business runs efficiently as it grows.