Salesforce Operations & Incident Leader

Edenred

Issy-les-Moulineaux

On-site

EUR 110,000 - 140,000

Full time

5 days ago

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Job summary

Edenred is seeking a Salesforce Ops Manager to lead SRE and incidents within a scaled digital platform. You will drive reliability, proactive monitoring, and lifecycle orchestration for Salesforce-powered systems supporting client-facing products.

You'll manage a team, define improvement vision, track KPIs, and collaborate with Product/Tech/Design to embed resilience in new developments and releases. Strong leadership and English communication are essential.

Qualifications

Experience operating Salesforce-powered environments at scale.
Strong English communication and collaboration across teams.
Proven ability to lead incident response and drive improvements.

Responsibilities

Lead a team focusing on SRE, Incidents, and BU autonomy.
Set vision and drive continuous improvement in operational reliability.
Monitor KPIs and optimize incident management processes.
Ensure Salesforce environments are reliable, available, and performant.
Manage end-to-end incident lifecycle: detection, coordination, RCA, preventive actions.
Collaborate with Product/Tech/Design to embed resilience in releases.
Develop automation for deployment, monitoring, and ops tasks.
Maintain operational docs and promote knowledge sharing.
Create training programs for local BU admins.
Promote SmartER Factory values and foster a positive culture.
Participate in quarterly SAFe PI planning and cross-team syncs.