Sales Support Analyst / 1-year contract

RX Global; France; Hybride; EUR 40 000 - 67 000; Plein temps

Résumé du poste

RX France is seeking a Sales Support Analyst for the RX ISG team based in Puteaux near Paris. You will support the International Sales Group with order processing, quotations, contracts, and invoicing while maintaining accurate customer data in the CRM system.

The role also includes customer service duties and coordinating with the RXPH CS team. You will split time between sales administration (70%) and customer service (30%), with two remote days per week.

Qualifications

• Bachelor’s degree preferred.
• Some experience in a sales support, customer service, or administrative role.
• Proficiency in Microsoft Office applications; Salesforce is an advantage.

Responsabilités

• 70%: Perform sales administration support including processing quotes, contracts and invoices under the sales team’s direction, maintaining data entry accuracy and updating CRM records.
• 30%: Provide customer service support, be the single point of contact with RXPH CS, drive digital engagement, support payments before events and respond to inquiries promptly.

Connaissances

Attention to detail

Data entry

CRM systems

Excel

English fluent

Customer service

Communication

Formation

Bachelor’s degree in business, Finance, Accounting, or related field

Outils

Salesforce

Description du poste

The International Sales Group (RX ISG), international department within RX France, operates within RX (ex. Reed Exhibitions) and is a unique global network of sales professionals providing export opportunities with their portfolio of international shows: 400 events across 30 countries and over 40 different industries!

As local market experts, we are the trusted partners for companies looking to grow their business on a global scale. This network of 170 staff are distributed across 12 worldwide ISG teams. RX ISG France & Benelux is a motivated team of 18 people, helping French, Belgian and Dutch businesses boost their international sales.

If you are looking for an exciting opportunity to grow in Sales within an international environment, RX ISG France and Benelux is the place to be.

About the Role

We are looking for a Sales Support Analyst to join our international and dynamic team in our RX ISG office located in Puteaux (next to Paris). The Sales Support Analyst provides essential administrative and operational support to the International Sales Group (ISG), working under the direction of sales team. This role is responsible for executing assigned tasks accurately and efficiently, including order processing, preparing sales documentation, and maintaining customer records. The role also involves responding to inbound inquiries, using materials provided by the sales team, to support lead generation and customer engagement.

70% : Sales administration support

• Provides timely and professional follow-up on inbound customer inquiries received via phone calls and web forms.
• Performs various sales support tasks as requested by the sales team, contributing to the overall efficiency and responsiveness of the sales function.
• Accurately processes quotations, contracts, and invoices under the direction of the sales team/head of sales
• Provides accurate and up-to-date and data driven information to the sales team and ensures visibility and traceability of sales support activities through precise data entry, data analysis and system updates in GBS

30% : Customer Service Support

• Act as the single point of contact for the office to coordinate work with the RXPH CS team.
• Ensure that each customer is properly supported and that digital customer engagement is increased: (webinars offered, regular refresh to sales team about RXPH CS initiatives.)
• Support payment follow-up prior to the event taking place when needed.
• Assist with customer service tasks and respond to inquiries in a timely and professional manner.

Profile

• Demonstrates strong attention to detail and accuracy in processing orders, quotations, and customer data.
• Communicates clearly and professionally with internal teams and external customers, both verbally and in writing.
• Maintains a positive and organised approach, with a strong commitment to meeting deadlines and supporting team objectives.
• Proficient in Microsoft Excel and CRM systems; experience with GBS or similar platforms is an advantage.
• Applies sound judgment when handling customer inquiries and escalates appropriately when needed.
• Understands basic sales administration processes and documentation flow in an international business context.
• Fluent in English

Education / Qualifications

Bachelor’s degree in business, Finance, Accounting, or a related field (or equivalent work experience) is preferable.

Experience

Some experience in a sales support, customer service, or administrative role, preferably in an international or multicultural environment.

Proficiency in Microsoft Office applications, experience with Salesforce is an advantage.

Job Location

Tour Vista - Puteaux - Esplanade la Défense. Possibility of remote work two days per week.

Why join RX France

By joining RX France, you will become part of a company that values diversity and inclusion. We are committed to creating a fair and equitable work environment for our employees, regardless of their gender, sexual identity, origin, religion, sexual orientation, age, or disability. All of our positions are open to individuals with disabilities, and we are ready to implement accommodations to facilitate the recruitment process. Furthermore, all individuals, regardless of gender, will receive fair treatment in terms of compensation.

Join us at RX France and contribute to our mission of providing a magical and impactful experience for our clients by increasing their business opportunities.

Primary Location Base Pay Range: FRANCE - Tour Vista €40100 - €66600. This role is covered by the Convention Collective Syntec, IDCC 1486.

We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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