Sales Support

IFF; Neuilly-sur-Seine; On-site; EUR 30,000 - 48,000; Full time

Job summary

IFF in Neuilly-sur-Seine, France seeks a proactive Sales Support Coordinator on a fixed-term contract to back commercial activities, coordinate projects, and manage pricing information. You will ensure smooth communication between customers and internal teams.

In this role, you will collaborate across functions, handle quotations, update price lists, and support regional teams, delivering high-quality service and business results while maintaining data accuracy and process compliance.

Qualifications

• Bachelor's degree in Business Administration, Sales, Marketing, Supply Chain, or related field.
• Previous experience in Sales Support, Customer Service, Commercial Operations, Project Coordination, or a similar role.
• Strong organizational and project management skills with the ability to manage multiple priorities.
• Excellent attention to detail and commitment to data accuracy.
• Strong communication and stakeholder management skills.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Experience with ERP/CRM platforms is an advantage.
• Fluent English communication; French is a plus.

Responsibilities

• Coordinate internal activities and ad-hoc requests with local and regional teams per procedures.
• Support account teams and leverage past project learnings for efficiency.
• Coordinate pricing reviews and ensure timely responses to requests.
• Respond to customer and internal inquiries professionally and promptly.
• Facilitate cross-functional communication and collaboration.

Skills

Fluent English

Organizational skills

Project management

Communication skills

Education

Bachelor's degree in Business Administration, Sales, Marketing, Supply Chain, or related field

Tools

Excel

ERP systems

CRM platforms

Job description

Job Summary

Receive and process customer orders, inquiries, and/or complaints covering items or products ordered. Maintain an ongoing relationship with select customers and sales staff. Use knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. Typically requires analysis, judgment, and sensitivity to customer needs, as well as demonstration of high-level product and process knowledge.

Sales Support Coordinator (Fixed-Term Contract) - Neuilly-sur-Seine, France

Can you keep multiple projects moving while ensuring exceptional service for both customers and internal stakeholders? Do you thrive in a fast-paced environment where organization, collaboration, and attention to detail make all the difference?

At IFF, we create scents, tastes, experiences, ingredients, and solutions that delight consumers around the world. We are looking for a highly organized and proactive Sales Support Coordinator to join our team in Neuilly-sur-Seine, France. In this role, you will play a key part in supporting commercial activities, coordinating projects, managing pricing information, and ensuring smooth communication between customers and internal teams.

This is a fixed-term contract position covering a maternity leave absence.

You will join a dynamic, collaborative, supportive, and customer-focused team, where teamwork, agility, and continuous improvement are highly valued to deliver outstanding service and business results.

Where You'll Make a Difference?

As a Sales Support Coordinator, you will serve as a key point of coordination between customers, commercial teams, and internal stakeholders, ensuring operational excellence and high-quality service delivery.

Sales Support & Coordination

• Coordinate internal activities and ad-hoc requests involving local and regional teams while ensuring compliance with established procedures and best practices.
• Leverage existing processes and previous project learnings to support account teams efficiently.
• Coordinate toxicology reviews and ensure timely follow-up of requests.
• Respond to customer and internal stakeholder inquiries in a professional and timely manner.
• Facilitate effective communication and collaboration across multiple functions and teams.

Project Management

• Lead and coordinate maintenance projects across multiple categories, ensuring timely execution and completion.
• Maintain and update project information within internal systems, ensuring data accuracy and timely updates.
• Monitor project milestones, deliverables, and timelines to support successful project outcomes.
• Manage and maintain portfolios, project overviews, databases, and base files at local and regional levels.
• Coordinate project-related logistics and administrative activities.
• Support quotation preparation and price list maintenance activities.

Pricing Management

• Support global and regional teams by collecting, validating, and updating pricing information within internal systems.
• Prepare quotations and provide pricing support for commercial activities and ongoing projects.
• Ensure consistency, quality, and accuracy of pricing data across multiple databases and systems.
• Communicate price updates to relevant stakeholders and maintain pricing-related documentation.

What Makes You the Right Fit?

• Bachelor's degree in Business Administration, Sales, Marketing, Supply Chain, or a related field.
• Previous experience in Sales Support, Customer Service, Commercial Operations, Project Coordination, or a similar role.
• Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.
• Excellent attention to detail and commitment to data accuracy.
• Strong communication and stakeholder management skills.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Experience working with ERP, CRM, or project management platforms is an advantage.
• Fluent English communication skills; French is a plus.

How Would You Stand Out?

• Experience supporting international or regional commercial teams.
• Knowledge of pricing processes, quotation management, and commercial administration.
• Experience coordinating cross-functional projects in a fast-paced environment.
• A proactive, problem-solving mindset combined with a strong customer-service orientation.
• Experience within the flavors, fragrances, ingredients, consumer goods, life sciences, or chemical industries.

Why Choose Us?

At IFF, we believe that innovation starts with our people. We are committed to fostering an inclusive, collaborative, and high-performing culture where employees are empowered to grow, contribute, and make a meaningful impact.

IFF is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment where all colleagues can thrive and contribute to our shared success.

We are a global leader in taste, scent, and nutrition, of