Sales & Service Manager D2C France

Kinetico Incorporated; Cergy; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Prescription drug coverage

Life Insurance

Disability benefits

401(k) matching

Job summary

Kinetico Incorporated is seeking a Sales & Services Manager D2C to lead the direct-to-consumer sales and service organization in France. The role focuses on driving revenue growth, service performance, and customer satisfaction across planning, financials, and field services.

The ideal candidate has 8-10 years of related experience, a business/marketing/sales degree, and proven leadership in a service & sales environment. Travel is expected to support regional operations and customer engagement.

Qualifications

• Bachelor’s or master’s degree in business, marketing, sales or similar discipline with 8-10 years of related work experience.
• Experience leading and managing others in a service & sales environment.
• Strong leadership skills with the ability to implement change effectively and guide teams clearly.

Responsibilities

• Develops key performance metrics, analyzes performance, and identifies opportunities to achieve sales & service targets through process improvements.
• Oversees teams across planning, customer financials, and regional operations.
• Develops sales & service procedures and ensures workforce has training, tools and equipment.
• Ensures high standards in sales and customer service activities.
• Oversees all sales & service activities and site inventory.
• Manages the service vehicle fleet and ensures compliance.
• Promotes teamwork, accountability, continuous improvement, and customer focus.

Skills

Sales leadership

Customer focus

Sales analytics

Team management

Sales forecasting

Communication

Travel readiness

Education

Bachelor’s or Master’s in business/marketing/sales

Tools

Salesforce

Microsoft Office

Job description

Love what you do at Kinetico Kinetico believes in treating its employees with respect. They play a vital role in enabling our innovation, growth and success. We strive to provide them with opportunities to grow in a motivating environment.

Job Description:

Purpose: The Sales & Services Manager D2C leads the direct-to-consumer sales and service organization in France. The role is responsible for driving revenue growth, service performance, customer satisfaction, and team effectiveness across sales & service (planning, customer financials and field services).

Key Areas of Responsibilities

• Develops key performance metrics, analyzes performance, and identifies opportunities to achieve sales & service targets through implementation of process improvements or better utilization of resources
• Oversees teams across planning, customer financials, and regional operations
• Develops sales & Service procedures and processes and ensures workforce has appropriate training, tools and equipment
• Ensures high standards in sales and customer service activities
• Oversees all sales & service activities and site inventory
• Manages the service vehicle fleet and ensures compliance.
• Promotes a culture of teamwork, accountability, continuous improvement, and customer focus. Encourages open communication and ensures essential information is distributed
• Ensures compliance with health and safety regulations

Key Performance Indicators (If applicable, describe the metrics that exist that will be used to measure effectiveness in role)

Achieves sales & service targets. Meets revenue expectations. Implements appropriate success factors (metrics) and accurately assesses results. Successful implementation of Salesforce

Key Challenges and Decisions (Describe the major challenges in this role and types of decisions taken; indicate which elements make these challenges particularly complicated)

Balance between spending time with office employees and field employees.

Job Knowledge, Skills, and Experience (Specify the educational background, qualifications and experience, typically required to perform the job fully and effectively)

• Bachelor’s or master’s degree with a major in business, marketing, sales or similar discipline with 8-10 years of related work experience.
• Experience leading and managing others in a service & sales environment.
• Strong leadership skills with the ability to implement change effectively and guide teams in a clear, educational, and supportive manner.
• Demonstrated knowledge of Salesforce and ability to recommend and implement its use.
• Proficiency in Microsoft Office Mechanical affinity.
• Proven “customer-centric” focus and exceptional customer service skills.
• Ability to think strategically and resolve problems.
• Excellent communication and problem-solving skills.
• Willingness to travel regularly

Organizational Context (Indicate the major relationships that the jobholder has to manage to execute the job. This includes reporting lines, but also colleagues and peers and other stakeholders inside and outside the organization) The Sales & Services Manager D2C reports to the MD Benelux France. The role interfaces on a regular basis externally with customers.

Why Join Kinetico:

• Medical, Dental, Vision and Prescription Drug Insurance Coverage
• Employer Provided Life Insurance, Short-Term and Long-Term Disability Benefits
• 401(k) Contribution Matching Program
• Employer Funded Defined Contribution Plan
• Paid Vacation, Holidays and Community Service Volunteer Time-off Benefit
• Wellness Program
• Educational Assistance Reimbursement Program

Our Commitment and Difference:

Founded in 1970, Kinetico was started by two engineers who pioneered the development of non-electric, fully automatic water treatment systems. Evolving from the Tangent Company, a small consulting design firm, Kinetico soon became a global organization of independent dealers, international distributors representing nearly 100 countries. Through the dedication of its founders, employees and distribution network, Kinetico has experienced tremendous success. The company has grown from a two-man, creative undertaking into a strong and dynamic organization. Innovative technology and a strong commitment to customer satisfaction have distinguished the company and positioned Kinetico as a leader in today’s ever-changing water treatment industry manufacturing water softeners, along with a wide range of systems that improve water quality for general use, as well as those that provide high-quality drinking water for consumption. Kinetico products are Third Party certified to confirm quality and performance and complimented by the most comprehensive warranties in the industry. Kinetico is part of the Axel Johnson Group of companies, a global organization and fifth generation company that continues to be successful in developing leading businesses.

Kinetico Incorporated is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

E-Verify: We verify the identity and employment authorization of individuals hired for employment in the United States.

Founded in 1970 by two engineers, Kinetico pioneered the development of non-electric, fully mechanical water treatment systems. What began as a small firm quickly grew into a global company with a network of independent dealers and distributors serving nearly 100 countries. Driven by science, innovation and high-quality service, Kinetico designs precision-engineered water treatment solutions that provide customized water solutions improving water.

Kinetico is trusted by homeowners and businesses around the world to improve the water they depend on every day.

Kinetico is part of the Axel Johnson Group, a global, fifth-generation company continuing its success in developing leading businesses.