Customer Service Manager

Rotork; Paris; Presencial; EUR 90 000 - 130 000; Tempo integral

Resumo da oferta

Rotork, the market-leading global flow control and instrumentation company, is seeking an experienced Customer Service Manager to lead the France operation. You’ll shape the customer service strategy, drive cross-functional collaboration from Inside Sales through Contracts and Project Management, and deliver high-quality customer experiences across the full journey.

You’ll coach a high-performing team, improve customer satisfaction and NPS, forecast and analyze data, and push continuous

Responsabilidades

• Lead and evolve the customer service operation in France.
• Improve customer satisfaction and NPS metrics.
• Embed a customer-first culture across the organisation.
• Drive cross-functional collaboration with Inside Sales, Contracts and Project Management.
• Coach and develop a high-performing team.
• Identify data-driven improvements in processes and systems.

Descrição da oferta de emprego

We’re looking for an experienced and dynamic Customer Service Manager to lead and evolve our customer service operation in France. This is a high-impact leadership role where you’ll shape and deliver the customer service strategy, ensuring a seamless and high-quality experience across the full customer journey. From Inside Sales through to Contracts and Project Management, you’ll drive operational excellence, continuous improvement, and make it easy for customers to do business with us.

In this role, you’ll be responsible for improving customer satisfaction and NPS, delivering against key performance metrics, and embedding a customer-first culture throughout the organisation. You’ll use data, market insights and forecasting to inform business decisions, while also driving improvements in processes, systems and ways of working. Working cross-functionally, you’ll ensure a fast and accurate flow of information and play a key role in supporting wider commercial success.

As a leader, you’ll coach and develop a high-performing team, creating a culture of accountability, engagement and continuous development. You’ll bring a strong commercial mindset, with proven experience in managing teams, alongside the ability to solve complex problems and lead change in a fast-paced, matrix environment.

We’re looking for someone with strong experience in Customer Service or Sales leadership, with a track record of delivering performance and driving improvement. Experience within manufacturing or engineering environments would be advantageous, along with the ability to work effectively across cultures within a regional or international business.

This is a fantastic opportunity to shape the future of customer experience in France, make a tangible impact on business performance, and lead a team through the next phase of growth.

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.

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