Sales Engineer - USA

Webbing; Sales; Sur place; EUR 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Professional development opportunities

International working environment

Résumé du poste

Webbing in France is seeking a technical relationship manager to engage with enterprise customers. The role involves technical alignment, managing client queries, and developing collateral for sales processes. The ideal candidate will have over 5 years of experience in managing customer relationships and technical sales support.

Join our innovative team to contribute to enterprise-grade global connectivity and IoT services spanning more than 200 countries.

Qualifications

• At least 5 years of experience in a technical relationship management role.
• Experience in working with customers at the Enterprise level.
• Strong understanding of TCP/IP protocols and networking components.

Responsabilités

• Manage technical engagement with clients for alignment.
• Develop technical collateral and training.
• Document technical requirements and network designs.
• Handle technical queries and support requests.
• Prepare weekly and quarterly technical reports.

Connaissances

5+ years managing customer technical relationships

5+ years technical pre-post sales

Knowledge of networking topology

Cellular networks knowledge

Strong project and time management

Exceptional business acumen

Strategic and problem-solving skills

Strong written and verbal communication

Ability to analyze data and technical trends

Description du poste

• Ongoing client engagement to ensure technical alignment. This will include pre/post sales technical issues, documenting technical requirements, and understanding the product's technical feasibility within the opportunity/customer environment.
• Self-starter, proactive and ability to work independently when applicable a must.
• Develop/provide technical collateral, and training for product awareness pre/post sales.
• Work in close alignment with Pre-Post Sales teams to ensure technical requirements from customer are understood and aligned with the company’s products/services. This includes documenting opportunity/customer network design, internal alignment with network/engineering team to execute VPN, Static IP and any other technical elements to help support pre-post sales process.
• Manage the customers’ technical queries and monitor support requests to ensure that the company’s products are meeting requirements while working in close collaboration with customer success to ensure internal alignment.
• Prepare and communicate weekly and quarterly reports, including weekly technical issues/escalations.

REQUIREMENTS

• 5+ years of experience managing customer technical relationships at Enterprise level.
• 5+ years of experience with technical pre-post sales.
• Knowledge and experience of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, proxies, etc.)
• Knowledge of cellular networks: Signaling (MAP, DIAMETER, GTP, etc.), core infrastructure (PGWs, STPs, DEAs, and HLR-/HSS’s), roaming (SS7, GRX, IPX),Remote Sim Provisioning (RSP), SGP02, and SGP22.
• Strong project and time management skills.
• Exceptional business acumen and interpersonal skills that demonstrate the ability to build technical business relationships that drive alignment internally and externally.
• Proven track record working independently as well within team environment.
• Demonstrate strategic, tactical, and problem-solving skills.
• Strong written and verbal communication skills.
• Exceptional interpersonal skills.
• Ability to take on and manage projects with a can-do attitude.
• Ability to analyze data and technical trends, articulating findings.

ABOUT WEBBING

Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.

Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.

WHAT WE OFFER

• The opportunity for professional development within a reputable international innovative and growing company.
• The opportunity to join a team of highly professional specialists in an international environment.