Sales Back Office Intern

Cerbair; Montrouge; Hybride; EUR 10 000 - 15 000; Plein temps

Avantages offerts par ce poste

Bonus according to regulations

Hybrid/in-person depending on internal

Résumé du poste

CERBAIR is seeking an intern for a 6-month full-time internship in Montrouge, France. You will provide operational support to the sales team, ensure data reliability in CRM, and improve the efficiency of the sales cycle with administrative, sales, and analytical tasks.

The role emphasizes quality of service, attention to detail, and the potential for progression to a sales account manager position. Modality may be in-person or hybrid depending on internal organization.

Qualifications

• Proficiency in office software and reporting.
• Experience with CRM systems is a plus.
• Interest in sales support and defense sector welcome.
• Strong analytical and organizational skills.

Responsabilités

• Prepare, format, and follow up on quotes, commercial proposals, and contract appendices.
• Draft responses to calls for tenders.
• Assist the sales department in preparing and managing complex bids.
• Track orders, renewals, and contract deadlines.
• Update customer/prospect information in the CRM.
• Set up an international monitoring system for calls for tenders and calls for projects.
• Structure monitoring and participate in European projects with the sales department.
• Monitoring of European/NATO regulations – Management of grant applications.
• Check the quality and completeness of data in the CRM (pipeline, contacts, history).
• Participate in the production of sales dashboards (Excel, Power BI, CRM).
• Prepare analyses for the sales department (sales volume, conversion rates, forecasts) and conduct market/sector studies.
• Respond to simple administrative requests from customers (documents, certificates, information about offers).
• Coordinate communication between sales, sales administration, finance, and operations teams.
• Contribute to optimization of sales processes (automation).
• Participate in CRM administration (fields, rules, simple workflows).
• Propose improvements including AI building blocks for drafting offers and tenders.

Connaissances

Excel

PowerPoint

Word

CRM systems

Numbers

Teamwork

Discretion

Organization

Formation

Five-year degree program in business/management

Outils

Odoo

Salesforce

Description du poste

A French leader in anti-drone technology within this emerging industry with huge potential, its systems enhance public safety and protect critical infrastructure such as military bases, warships, prisons, civilian airports, ports, presidential palaces, and VIP convoys. This rapidly growing gem has many prestigious clients, including the French Ministries of Defense, the Interior, and Justice.
CERBAIR is looking for highly motivated recruits who are passionate about innovation, defense, and security, and who are ready to fight to capture a huge market and manage the explosion of drones in our modern societies. Autonomy, dynamism, team spirit, and reliability are essential.

CERBAIR is also :

• One seminar a year (usually including sports)
• A job with meaning!
• Celebrating everyday successes with colleagues
• A close-knit, caring team that will be delighted to welcome you!
• Coverage of the sustainable mobility package

Mission

We are looking for an intern to start immediately for a 6-month internship. (Exact dates to be discussed).

Purpose of the position

Provide operational support to the sales team to ensure the smooth processing of customer requests, the reliability of sales data, and contribute to the efficiency of the sales cycle. The intern provides administrative, sales, and analytical support, with a focus on quality of service and attention to detail.

1. Main responsibilities

Prepare, format, and follow up on quotes, commercial proposals, and contract appendices. Draft responses to calls for tenders.

Assist the sales department in preparing and managing complex bids

Track orders, renewals, and contract deadlines.

Update customer/prospect information in the CRM

Set up an international monitoring system for calls for tenders and calls for projects

In coordination with the sales department, structure monitoring and participate in European projects.

Monitoring of European/NATO regulations – Management of grant applications

Check the quality and completeness of data in the CRM (pipeline, contacts, history).

Participate in the production of sales dashboards (Excel, Power BI, CRM).

Prepare analyses for the sales department (sales volume, conversion rates, forecasts, etc.) and also conduct market/sector studies.

C. Customer relations & internal coordination

Respond to simple administrative requests from customers (documents, certificates, information about offers).

Participation and assistance in organizing external events (trade shows, customer events)

Coordinate communication between the sales, sales administration, finance, and operations teams.

Contribute to the optimization of sales processes (simplification, automation).

Participate in the operational administration of the CRM (creation of fields, rules, simple workflows).

Propose improvements to streamline the sales cycle, including a section on the implementation of AI building blocks/prompt catalogs for drafting offers, responses to calls for tenders, and other sales materials.

Profile

2. Skills and prerequisites

Technical skills

Proficiency in office software: Excel, PowerPoint, Word.

Proficiency with CRM software such as Odoo, Salesforce, etc.

Comfortable with numbers, enjoys reporting.

Rigorousness, organization, sense of priorities.

Team spirit and service orientation.

Ability to analyze and synthesize information.

Discretion, reliability, respect for sensitive data.

3. Desired profile

Student in a five-year degree program (business school/management school/university).

Interest in commercial functions, the defense sector, geopolitics, administrative and operational functions.

First experience in sales support, customer relations, or defense-related activities appreciated.

4. Duration and conditions

6-month internship.

Full-time.

Bonus according to regulations.

Modalities: in-person/hybrid depending on internal organization.

Possible progression to a sales account manager position upon completion.

5. Key performance indicators (KPIs)

CRM completeness rate.

Processing times for quotes and documents.

Improving the reliability of pipeline data.

Sales team satisfaction.

Contribution to process improvements.

6. Learning objectives for the trainee

Understanding sales processes and commercial administrative management.

Develop advanced skills in CRM, reporting, and analysis.

Learn how to manage a portfolio of requests in a dynamic environment.

Develop skills in internal communication and customer relations.