Rider Operations Lead (France) – Growth & Strategy

Bolt; Paris; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Stock options

Wellness perks

1-month sabbatical

Hybrid work model

Job summary

Bolt is seeking a Senior Operations Specialist to join the Rider team in France. You will drive growth by improving rider experience and activity, focusing on Airports, venues, and categories, while owning the Rider vision and key initiatives.

You will also lead a direct report, prioritizing performance and accountability across the team. You will shape pricing, campaigns, and cross-functional collaboration to maximize rider satisfaction, driver earnings, and marketplace efficiency in a hybrid,

Qualifications

• Minimum 4–5 years in an analytical or operations role in a startup, consulting, or similar
• Experience leading a team of direct reports
• Fluency in French and English (written & spoken)
• Strong analytical, storytelling and problem-solving skills; Excel/Sheets required
• Excellent prioritization and decision-making abilities
• Strong project and stakeholder management skills
• Comfortable in a fast-paced, ambiguous environment and eager to learn
• Autonomy, responsibility, and accountability for results
• Creative, innovative mindset to tackle unforeseen challenges

Responsibilities

• Lead, coach, and develop the France Rider Operations team with a focus on performance and accountability.
• Define and execute the Rider vision and roadmap with clear priorities and measurable outcomes.
• Own Rider domain KPIs and drive corrective actions to close performance gaps.
• Strengthen marketplace performance at priority venues and airports with measurable improvements.
• Design and execute pricing and incentive strategies; track ROI and impact.
• Drive continuous process optimization through experimentation and scalable practices.
• Act as main contact for Central Operations, Growth Analytics, Marketing, Product for alignment.
• Manage external stakeholder relationships and launch strategic partnerships.

Skills

Team leadership

Bilingual FR/EN

Analytical skills

Project management

Stakeholder management

Prioritization

Fast-paced environment

Autonomy & accountability

Innovative thinking

Excel / Google Sheets

Tools

Excel / Google Sheets

Job description

Bolt is seeking a Senior Operations Specialist to join the Rider team in France. You will drive growth by improving rider experience and activity, focusing on Airports, venues, and categories, while owning the Rider vision and key initiatives.

You will also lead a direct report, prioritizing performance and accountability across the team. You will shape pricing, campaigns, and cross-functional collaboration to maximize rider satisfaction, driver earnings, and marketplace efficiency in a hybrid,