Retail Training Senior Project Manager

Richemont; Paris; Sur place; EUR 52 000 - 76 000; Plein temps

Résumé du poste

Van Cleef & Arpels is seeking a Training Programs Manager to develop and deploy educational initiatives for Sales Associates in a luxury retail, international environment.

You will lead end-to-end program design, collaborate with Marketing, Client and Regions, and track success with KPIs to continually elevate service excellence.

Qualifications

• Significant experience in luxury retail or premium services within a dynamic, international environment.
• Strong ability to design end-to-end training programs and manage multiple projects.
• Fluent in English; French is a plus.

Responsabilités

• Design programs from end to end – needs assessment to artistic direction – to upskill Sales Associates on retail competencies.
• Analyze needs in coordination with Marketing, Client, Retail Performance, Omnichannel, and Regions.
• Partner with regional Training Managers to co-create modules and facilitate Train-the-Trainer sessions.
• Monitor performance and KPIs using LMS data to drive continuous improvement.
• Contribute to budget management within scope and source external providers when relevant.

Connaissances

Content design

Project management

Stakeholder coordination

KPI analysis

Budget management

Outils

LMS

Description du poste

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Are you a good match?

You have significant experience within a luxury retail, hospitality, or premium services in a dynamic and international environment. You have a solid understanding of Retail culture. You are able to produce high-quality creative content and present it with impact. Solid in project management, you drive your initiatives from end to end with method and proactivity. You are solutions and detail oriented. Client centric, you consistently place the needs of your clients – both internal and external – at the heart of your thinking. Organized yet flexible, you are able to manage multiple projects simultaneously while adapting to shifting priorities. Team player, you like working closely with others and collaborating across different departments. You are fully proficient in English (written and spoken), French is a plus.

What are we expecting from you?

Reporting to the Retail Expertise Manager, you actively contribute to the development and deployment of training programs dedicated to the Maison’s Sales Associates, with the central goal of service excellence and alignment with the Maison’s Retail strategy.

As part of your missions, you will:

• Design programs from end to end– from needs assessment to artistic direction – developing tailored contents that upskill Sales Associates on all retail competencies: boutique sales, omnichannel, storytelling and service excellence;

• Analyze and understand Sales Associates’ needs, in coordination with all inter-functional teams (Marketing, Client, Retail Performance, Omnichannel, Clienteling) as well as Regions and Markets;

• Partner with regional Training Managers to gather feedback, co-create modules and facilitate Train-the-Trainer sessions, ensuring seamless deployment across markets;

• Monitor performance and impactof all programs in collaboration with the Retail Performance Team, building the right KPIs, leveraging LMS data and Client Barometer insights to drive continuous improvement;

• Contribute to budget managementwithin your scope and assist in sourcing external service providers when relevant.

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world withtrainingsonour history,know-howand creations.

The recruitment process

If your profile matches our search, you will be contacted by our HR team for an interview.

Along the recruitment process you will meetthe Retail Training Manager and the Retail Training Director.