Retail Sales Associate

Oscar de la Renta; Paris; On-site; EUR 28,000 - 36,000; Full time

Job summary

A leading luxury fashion brand is hiring a Sales Associate for their Paris store. The candidate will provide exceptional customer experiences, maintain customer relationships, and ensure high standards of product presentation. Key qualifications include 3+ years in luxury fashion sales, excellent communication skills, and strong organizational abilities. This role supports a dynamic retail environment with a flexible schedule.

Qualifications

• 3+ years of luxury fashion sales experience preferably in a similar role or customer service setting.
• Proven ability to drive and exceed individual and store results.
• Excellent communication skills, both oral and written.
• Excellent communication skills, both oral and written.
• Strong organization and follow-up skills.
• Attention to detail.
• Team-focused with collaborative approach.
• Ability to work in a fast-moving environment.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Provide exceptional customer service experience and exceed expectations.
• Capture meaningful customer data for relationship building.
• Maintain an organized client book and follow up on sales.
• Advising on fashion trends and luxury market developments with passion for products.
• Collaborating with colleagues to ensure a consistent, exceptional experience.
• Maintaining store security for customers, colleagues and merchandise.
• Contributing to in-store visual displays according to visual standards.
• Adhering to company policies and procedures.

Skills

Luxury fashion sales experience

Customer service

Relationship building

Communication skills

Organization skills

Attention to detail

Team player

Flexibility

Job description

Oscar de la Renta is hiring a Sales Associate for our store located in Paris. Reporting to the Store Manager responsibilities will include:

• Providing an exceptional customer service experience by exceeding their expectations, demonstrating an excellent knowledge of the ODLR products. Driving and exceeding individual KPI goals, by ensuring the highest level of Customer Service and quality of sales
• Capturing meaningful customer data according to the Company tools (CRM), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities;
• Maintaining an active, accurate, neat and organized client book, contacting clients regularly and providing appropriate follow‑up on all sales or client requests;
• Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;
• Working as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment;
• Maintaining security standards within the store to ensure safety of customers, colleagues and merchandise;
• Contributing to upholding the visual display of all products in accordance with Oscar de la Renta visual standards;
• Adhering to ODLR Image standards and guidelines;
• Following all company policies and procedures.

Key Requirements

• 3+ years of luxury fashion sales experience preferably in a similar role or customer service setting;
• Proven ability to drive and exceed individual and store results;
• Proven ability to build lasting relationships with customers and colleagues;
• Excellent communicate skills, both oral and written, and the ability to handle multiple tasks simultaneously;
• Strong organization and follow‑up skills are essential;
• Accuracy and attention to detail needed;
• Candidate should be team‑focused with a desire to collaborate effectively;
• Ability to work in a fast moving and dynamic environment;
• High flexibility and ability to adapt to different customers;
• to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.