Retail Media Client Success Manager (Paris, Remote 2d)

Unlimitail; Paris; On-site; EUR 60,000 - 70,000; Full time

Benefits offered by this job

Office in Paris

Remote 2 days/week

Public transport reimbursement 90%

Swile card 10€/day

Job summary

Unlimitail, based in Paris, is hiring a Client Success Manager (Retail Media) to lead a portfolio of retailer partners, ensuring onboarding, adoption and measurable value across Onsite, Offsite and In‑Store activations.

You will collaborate with Sales, AdTech and AdOps to translate business objectives into activation roadmaps, drive growth, and uphold high standards of client delivery. This senior, client‑facing role offers exposure to a fast‑growing international team.

Qualifications

• 6–10+ years of experience in Client Success, Account Management, Consulting, AdTech, or digital platforms.
• Proven track record with high‑value B2B clients in retail, media, or data‑driven environments.
• Comfortable in fast‑paced scaling environments with evolving processes.
• Fluent in English; additional European languages a plus.

Responsibilities

• Own the end-to-end Client Success lifecycle for a portfolio of retailers, from onboarding to scale‑up and maturity.
• Ensure strong adoption of Unlimitail’s Retail Media solutions across teams, use cases, and markets.
• Translate retailer business objectives into structured activation roadmaps with clear KPIs.
• Build relationships with senior stakeholders across marketing, media, e‑commerce, data, and tech.
• Run governance moments (QBRs, steering committees, business reviews) focused on value and growth.
• Coordinate cross‑functional teams to deliver against retailer commitments.
• Identify upsell, cross‑sell opportunities and contribute to revenue discussions.

Skills

Client Success

Account Management

AdTech

Retail Media

Stakeholder Management

Communication

Operational Excellence

Data-driven

CRM Tools

Tools

Salesforce

Wrike

Looker

Excel

Job description

Unlimitail, based in Paris, is hiring a Client Success Manager (Retail Media) to lead a portfolio of retailer partners, ensuring onboarding, adoption and measurable value across Onsite, Offsite and In‑Store activations.

You will collaborate with Sales, AdTech and AdOps to translate business objectives into activation roadmaps, drive growth, and uphold high standards of client delivery. This senior, client‑facing role offers exposure to a fast‑growing international team.