Retail Banking Advisor — Growth, Service & Community

Woodforest National Bank; Champagné-les-Marais; On-site; EUR 38,000 - 57,000; Full time

Job summary

Woodforest National Bank in Tennessee seeks a friendly Banker to serve as a frontline ambassador, delivering the Woodforest Experience. You will grow retail customer relationships through excellent service, proactive product recommendations, and precise operational execution.

In this full-time role, you’ll open accounts, process transactions, and support digital banking tools while upholding Woodforest’s Core Values—Ownership, Service, Community, and Integrity.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience
• Prior in-store retail banking experience preferred but not required
• Demonstrated willingness to accept coaching and feedback to improve performance
• Strong communication, organizational, and problem-solving skills
• Ability to work flexible or extended hours based on retail branch needs

Responsibilities

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending appropriate banking solutions.
• Act with accountability in achieving individual sales goals through proactive conversations, referrals, and marketing outreach both inside and outside the branch.
• Demonstrate ownership in resolving customer inquiries or concerns at the first point of contact, utilizing internal partners as needed to ensure timely resolution.
• Maintain operational excellence through accurate transaction processing, account opening, and consistent adherence to policies, procedures, and regulatory requirements.
• Ability to explain complex solutions in a simple to understand way.

Skills

Retail banking

Customer service

Sales skills

Communication

Problem-solving

Attention to detail

Confidentiality

Education

High School Diploma or equivalent

Job description

Woodforest National Bank in Tennessee seeks a friendly Banker to serve as a frontline ambassador, delivering the Woodforest Experience. You will grow retail customer relationships through excellent service, proactive product recommendations, and precise operational execution.

In this full-time role, you’ll open accounts, process transactions, and support digital banking tools while upholding Woodforest’s Core Values—Ownership, Service, Community, and Integrity.