Client Relationship Banker: Drive Growth & Service

Bank of America; Lutzelhouse; On-site; EUR 34,000 - 43,000; Full time

Job summary

Bank of America is hiring a Client Associate to engage clients in the lobby, educate on self-service banking, and process cash transactions efficiently.

The role emphasizes building relationships, delivering exceptional client experiences, and adhering to laws and regulations. Weekend hours and location flexibility may apply as part of a busy branch environment.

Strong communication, adaptability, and problem-solving skills are essential to helping clients achieve their financial goals.

Qualifications

• Self-starter with strong work ethic and results focus.
• Collaborates to build and nurture client relationships.
• Passionate about delivering improved financial lives for clients.
• Confidently identifies solutions based on client needs.
• Effective communicator comfortable engaging all clients.
• Able to learn new technology platforms.
• Educates clients on self-service banking (ATM/online/mobile).
• Uses critical thinking to meet clients' needs.
• Follows processes and regulations in daily activities.
• Manages time and capacity efficiently.
• Focuses on results while acting in the client's best interest.
• Weekends and/or extended hours may be required at various locations.

Responsibilities

• Executes the bank’s risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes to act in clients' and bank's best interests.
• Grows business knowledge and network by partnering with experts.
• Manages financial center traffic, appointments, and outbound calls.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Customer Focus

Oral Communications

Problem Solving

Relationship Building

Cash Handling

Education

High School Diploma / GED

Job description

Bank of America is hiring a Client Associate to engage clients in the lobby, educate on self-service banking, and process cash transactions efficiently.

The role emphasizes building relationships, delivering exceptional client experiences, and adhering to laws and regulations. Weekend hours and location flexibility may apply as part of a busy branch environment.

Strong communication, adaptability, and problem-solving skills are essential to helping clients achieve their financial goals.