Onboarding Manager

Bigblue; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

10€ meal voucher per worked day

Unlimited free snacks at the office

ClassPass membership for fitness & wellness

100% health insurance coverage

Flexible work setup (MacBook or any equipment)

Résumé du poste

Bigblue is seeking an Onboarding Manager in Paris who will ensure new merchants launch smoothly and become long-term partners. You will manage a newly signed portfolio and drive satisfaction KPIs.

The ideal candidate has at least 3 years in a customer-facing role, is fluent in French and English, and enjoys helping others. This role offers a high impact in a fast-growing environment, with great benefits including health coverage and meal vouchers.

Qualifications

• At least 3 years of experience in a customer-facing role, ideally in B2B.
• Fluent in French and English, both written and spoken.
• Genuine enjoyment in helping others and solving merchants' challenges.

Responsabilités

• Coach and advise customers through the onboarding process.
• Build trust and long-lasting relationships with clients.
• Champion customer needs internally to improve onboarding experience.

Connaissances

Customer-facing role experience

Fluent in French

Fluent in English

Organizational skills

Time-management skills

Problem-solving ability

Data-driven decision making

Empathy

Tech-savviness

Collaborative mindset

Description du poste

Paris | Full-time | Fluent French & English

At Bigblue, we’re building the logistics backbone for the next generation of commerce. Modern brands sell everywhere: through their own online stores, marketplaces, retail, social commerce, and more. Across every channel, customers expect the same fast, reliable, and transparent experience after they buy. What used to be Amazon’s exclusive advantage is now becoming the standard for every ambitious brand. We’re helping them get there.

Since 2018, we’ve built a tech‑driven fulfilment platform used by 600+ brands, including Muji, Aigle, Scuffers, and Cabaïa. With 200+ Bigbluers across the UK, France, Spain, and Germany, our proprietary tech stack, and a network of 9 warehouses and over 100,000 sqm of fulfilment space across Europe, we ship millions of orders every month. And we’re nowhere near done.

Backed by €20M+ in funding, we’re expanding across Europe and building the operating system that will power modern commerce operations at a global scale.

At Bigblue, we hold ourselves to a very high bar: in the quality of our product, the rigour of our operations, and the care we bring to every merchant we work with. You’ll be working alongside talented people on real, high‑impact problems, in an environment where high standards come with genuine support, ownership, and room to grow.

We’re hiring an Onboarding Manager to ensure new merchants launch smoothly and become long‑term partners on Bigblue. In the next 3‑6 months, this person will own a newly signed portfolio end‑to‑end and drive early retention and satisfaction KPIs.

What You’ll Do

Coach and advise throughout a decisive moment

• You make sure to fully understand the requirements of the customer in terms of timescales, prerequisites and assistance
• You share best practices with our customers and make sure they comply with our operational requirements and use our SaaS product features effectively
• You keep a close eye on our customers’ first shipments and ensure that they run perfectly
• You work with our customers to improve the operational aspects of their business and their internal processes by leveraging your e‑commerce expertise

Build trust to initiate long‑lasting and successful relationships

• You educate the customer on the specifics of the Bigblue service to unlock value
• You are the leading expert on our product and the face of Bigblue for our onboarding customers
• Each client has unique needs and you help them effectively leverage our solution to achieve maximum impact for their business
• By stepping into our customer shoes, you remove blockers and set them up for success by leveraging Bigblue tools

Continuously upgrade Bigblue onboarding

• You champion the needs of our customers internally to consistently improve the onboarding experience
• You track and report onboarding performance & satisfaction targets using appropriate metrics
• You take a critical look at internal processes to provide & implement suggested improvements to make the boarding process as efficient as possible

Who You Are

Must‑Have

• You have at least 3 years (or more) of experience in a customer‑facing role, ideally in B2B (for example Customer Success, Onboarding, or Account Management)
• You are organized and have exceptional time‑management skills
• You are fluent in French and English, both written and spoken
• You genuinely enjoy helping others and solving merchants’ challenges
• You use data to make decisions and to prioritise
• You are curious, proactive, and open to new ideas
• You are comfortable engaging with merchants across channels, including email, video calls, phone calls and in‑person meetings
• You navigate technology with confidence and embrace digital tools
• You bring natural empathy and a calm presence to every interaction
• You take initiative and turn ideas into action
• You thrive in collaborative environments where you can both learn and share knowledge

Nice‑to‑Have

• You have experience in logistics, SaaS, D2C, and e‑commerce
• You have a proven track record in upselling and cross‑selling

Interview Process

• TA screen (30 min)
• Hiring Manager deep‑div (60 min)
• Case study (60 min)
• On‑site interviews
• Reference checks

Why Join Bigblue

High impact role: Be at the centre of our growth journey and help shape the team that will power Bigblue’s future.

Founders‑led company with an innovative, caring culture.

Fast‑growing scale‑up: Join a well‑funded, early‑stage company where your work will have immediate and visible results.

International environment: Work across Paris, Madrid, London, and our European warehouse network.

Brand‑new offices in the heart of Paris’ 9th arrondissement.

10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office.

ClassPass membership for fitness & wellness.

MacBook or any setup you need — your choice of equipment to do your best work.

100% health insurance coverage with Benefiz.

Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.

Because what we value first and foremost is curiosity and growth‑driven minds. So, regardless of who you are and how many “boxes” you tick on the job description, if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, apply.