Onboarding Manager

Bigblue; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

10€ meal voucher (55% paid by Bigblue)

Unlimited free snacks

ClassPass membership

100% health insurance coverage

Choice of equipment (MacBook or similar)

Résumé du poste

Join Bigblue in Paris as a Customer Success Manager and play a key role in shaping our onboarding processes. You will coach new merchants, ensuring their success through proactive support and data-driven insights.

The ideal candidate has 3+ years of experience in Customer Success, is fluent in both French and English, and thrives in a collaborative, tech-savvy environment. Enjoy a dynamic work culture and unique perks like meal vouchers and health coverage.

Qualifications

• At least 3 years of customer-facing experience, ideally in B2B Customer Success, Onboarding, or Account Management.
• Organised with exceptional time-management skills.
• Fluent in French and English, both written and spoken.
• Genuine desire to help others and solve merchant challenges.
• Curious, proactive, and open to new ideas.

Responsabilités

• Coach and advise new merchants during onboarding.
• Ensure compliance with operational requirements.
• Monitor first shipments and guarantee flawless execution.
• Collaborate with merchants to refine processes.
• Educate customers on Bigblue’s service.

Connaissances

Customer-facing experience

Time-management skills

Fluent in French

Fluent in English

Data-driven decision making

Tech-savvy

Empathy

Collaborative

Description du poste

Location and Team

Paris | Full‑time | Fluent French & English

About the Role

At Bigblue, we are building the logistics backbone for the next generation of commerce. We help modern brands provide the same fast, reliable, and transparent experience across all sales channels. Since 2018, we have built a tech‑driven fulfilment platform used by over 600 brands, including Muji, Aigle, Scuffers, and Cabaïa. We operate 9 warehouses across Europe and ship millions of orders every month.

Key Responsibilities

What You’ll Do

• Coach and advise new merchants through a decisive onboarding phase, ensuring clarity on timescales, prerequisites, and support.
• Share best practices and ensure compliance with operational requirements while maximizing use of our SaaS product.
• Monitor first shipments and guarantee they run flawlessly.
• Collaborate with merchants to refine operational processes by leveraging e‑commerce expertise.
• Educate customers on the specifics of Bigblue’s service to unlock value and act as the leading product expert.
• Tailor solutions for each client’s unique needs, helping them leverage our platform for maximum impact.
• Remove blockers and set merchants up for success by utilizing Bigblue tools.
• Champion customer needs internally to continuously improve the onboarding experience.
• Track and report onboarding performance and satisfaction targets using appropriate metrics.
• Identify and implement improvements to the onboarding process for greater efficiency.

Qualifications

Must‑Have

• At least 3 years of customer‑facing experience, ideally in B2B Customer Success, Onboarding, or Account Management.
• Organised with exceptional time‑management skills.
• Fluent in French and English, both written and spoken.
• A genuine desire to help others and solve merchant challenges.
• Data‑driven decision maker who prioritises using metrics.
• Curious, proactive, and open to new ideas.
• Comfortable engaging with merchants across channels, including email, video calls, phone calls, and in‑person meetings.
• Tech‑savvy, confident navigating digital tools.
• Empathetic with a calm presence in all interactions.
• Proactive in turning ideas into action.
• Collaborative, thriving in environments that encourage learning and sharing.

Nice‑to‑Have

• Experience in logistics, SaaS, D2C, and e‑commerce.
• Proven track record in upselling and cross‑selling.

Interview Process

1. TA screen (30 min)
2. Hiring Manager deep‑dive (60 min)
3. Case study (60 min)
4. On‑site interviews
5. Reference checks

Why Join Bigblue

High impact role: Be at the center of our growth journey and shape the future of Bigblue.

Founders‑led company with an innovative, caring culture.

Fast‑growing scale‑up: Join a well‑funded, early‑stage company where your work has immediate, visible results.

International environment: Work across Paris, Madrid, London, and our European warehouse network.

Brand‑new offices in the heart of Paris’ 9th arrondissement.

10€ meal voucher per worked day (55% paid by Bigblue) and unlimited free snacks at the office.

ClassPass membership for fitness and wellness.

MacBook or any setup you need—your choice of equipment to do your best work.

100% health insurance coverage with Benefiz.

Equal Opportunity

We create equal opportunities for all and foster an inclusive culture. We value curiosity and growth‑driven minds. We welcome applicants regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, or age.

We believe that challenging assumptions and embracing diversity in experiences and backgrounds makes us stronger.

We value curiosity and growth‑driven minds, and we look for energy and passion to help shape our entrepreneurial adventure.