Representative customer services

Sibelco Asia Pte Ltd; Mios; Sur place; EUR 30 000 - 45 000; Plein temps

Avantages offerts par ce poste

Commitment to sustainability

Growth and collaboration opportunities

Résumé du poste

Sibelco Asia Pte Ltd is hiring a Representative Customer Services in Mios, France. This role ensures excellent customer service and compliance with local regulations while handling orders, complaints, and logistics.

The ideal candidate has a bachelor's degree in logistics or business administration and relevant experience in an international environment. Proficiency in English and the local language is required. Join a community committed to growth and sustainability.

Qualifications

• Proven experience in customer services or logistics in an international setting.
• Proficient in English and local language (verbal & writing).

Responsabilités

• Act as the first line of service for customers and coordinate issues.
• Ensure order entry and amendments meet customer requirements.
• Log and manage external complaints through CRM.
• Update systems and shipment files for audit trails.
• Coordinate shipping with customs agents for overseas deliveries.

Connaissances

Customer service

Order management

Logistics coordination

Complaint handling

Data management

Formation

Bachelor's degree in Logistics, Business Administration, or relevant field

Description du poste

## Representative customer servicesApplylocations: Miostime type: Full timeposted on: Posted Todayjob requisition id: J017383Representative customer services**Location:**Mios**At Sibelco, we advance life through materials.** For over 150 years, we’ve been a trusted leader in sourcing, transforming, and distributing specialty industrial minerals. Our work powers progress across industries as diverse as glass, ceramics, construction, coatings, polymers, and water purification. Beyond our materials, we’re proud of our commitment to sustainability, innovation, and empowering people from all walks of life to thrive and make a meaningful impact.**Are We the Perfect Match?**At Sibelco, we believe building a successful career is a two-way journey. We’re looking for individuals who share our values and vision, just as much as you’re seeking a company that aligns with your aspirations. Together, we can shape the future.**Job Description:****Role Purpose:*** The jobholder ensures that they work to the departmental processes in order to provide excellent customer service whilst still complying with local regulations* Organizing the receipt and processing of orders, ensuring that customer requirements are met, and providing compliant documentation* Giving commercial assistance to both customers and sales managers in e.g. handling offers and ensuring information flows* Handles and ensures the correct workflow of external complaints**Responsibilities:*** Customer Onboarding: Acts as the first line of service for the customers, having the ability to serve them and to coordinate any commercial, technical or operational issues* Order and Contract Management: Communicates with customers to ensure order entry and amendments are carried out according to customer requirements and verifies order information to ensure correct and compliant documentation is issued* Customer Inquiry handling: Accepts and logs (CRM) external complaints and provides feedback after investigation by the QA Manager and in consultation with the Sales Manager* Data Management: Updates systems and shipment files to ensure the work trail can be audited if required.* Logistics: Perform inbound and outbound forwarding activities* Export: Track shipments and communicate with customers about the transportation progress / Coordinate shipping with customs agents for clearance on overseas deliveries**About you:*** Bachelor degree in Logistics, Business Administration, Transportation or other relevant field or equivalent by experience* Or prior experience in customer services or logistics role in an international environment with experience in export/import document handling* English – proficient verbal & writing* Local language of the country of base and main operations – proficient verbal & writing**Employee Type:**Permanent**Why Join Us?**Sibelco is more than a workplace—it’s a community that encourages growth, innovation, and collaboration. Here’s what you can look forward to when you join our team:* **Meet Our People:** Careers* **Learn About Our Recruitment Process:** Learn More* **Discover Our Sustainability Goals:** Sibelco prioritiesWe also welcome applications from all backgrounds and are committed to providing reasonable adjustments to support you through the selection process.**How to Apply**Follow us on LinkedIn, Instagram, Twitter/X and Facebook to learn more about life at Sibelco. Submit your application in the **Apply** option.