Rental Sales Pro — Elevate Customer Service & Sales

Europcar Group; Montpellier; Hybride; EUR 20 000 - 28 000; Plein temps

Résumé du poste

Europcar Mobility Group seeks a Rental Sales Agent to be the first point of contact for customers, ensuring a seamless rental experience and maximizing sales opportunities. This entry-level role lives in the Network & Stations team within the broader Operations function.

The position emphasizes delivering outstanding service, promoting optional coverage products, vehicle upgrades, and other services while meeting sales targets in a fast-paced environment.

Qualifications

• Sales experience in a dynamic, fast-paced environment.
• Excellent customer service and communication skills.
• Comfort with promoting add-ons and upselling to customers.

Responsabilités

• Handle reservations and process rental agreements with accuracy and professionalism.
• Ensure every customer is welcomed and treated with respect, providing an exceptional level of service.
• Maximize sales opportunities by offering optional coverage, vehicle upgrades, prepaid gas options, and additional services.
• Utilize effective sales techniques to build rapport, present features and benefits, and overcome objections.
• Adhere to rental policies and procedures to ensure smooth, compliant transactions.

Connaissances

Sales experience

Customer service

Communication skills

POS systems

Attention to detail

Team player

Description du poste

Europcar Mobility Group seeks a Rental Sales Agent to be the first point of contact for customers, ensuring a seamless rental experience and maximizing sales opportunities. This entry-level role lives in the Network & Stations team within the broader Operations function.

The position emphasizes delivering outstanding service, promoting optional coverage products, vehicle upgrades, and other services while meeting sales targets in a fast-paced environment.