Renewal Manager

Board International; Paris; Sur place; EUR 70 000 - 100 000; Plein temps

Résumé du poste

Board International is seeking a Renewal Manager to own the renewal lifecycle for a portfolio of medium-to-high complexity accounts. You will drive Net Revenue Retention by leading renewal strategy, pricing and risk mitigation in collaboration with Customer Success and Sales teams.

You will steer renewal negotiations, identify churn risks, and implement structured save plans while seeking expansion opportunities. This role benefits from international collaboration and strong commercial acumen.

Qualifications

• Proven experience in SaaS renewals, account management, or subscription-based roles.
• Strong negotiation and commercial skills with pricing, contracts and multi-year agreements.
• Experience managing complex renewals with multiple stakeholders and mitigating churn risks.
• Data-driven forecasting with CRM/CPQ tools.
• Experience working in international environments with cross-functional teams.
• Fluent English and German or French (additional languages a plus).

Responsabilités

• Own the end-to-end renewal lifecycle across assigned accounts.
• Lead renewal planning 6–9 months before contract expiration.
• Develop strategic renewal plans to ensure timely outcomes.
• Lead commercial negotiations including pricing and terms.
• Collaborate with Sales, CS, Finance, Legal to structure compliant agreements.

Connaissances

SaaS renewals

Account management

Negotiation

Forecasting

Cross-functional collaboration

Stakeholder management

English and German or French

Outils

Salesforce

DealHub

Description du poste

At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.
What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.
Ready to join a team where innovation meets collaboration? If you’re driven by bold ideas and a customer-centric mentality, your next adventure starts here!

We are seeking a commercially driven Renewal Manager to own and execute the renewal lifecycle for a portfolio of medium-to-high complexity customer accounts. This role is critical in driving Net Revenue Retention (NRR), reducing churn risk, and ensuring predictable recurring revenue growth.
As the commercial lead of the renewal process, you will partner closely with Customer Success Managers (CSMs) and Sales, leading strategic renewal planning, negotiations, and risk mitigation. You will bring structure, foresight, and strong commercial acumen to every renewal opportunity while ensuring long‑term customer value.

Key Responsibilities

Renewal Ownership & Execution

• Own the end-to-end renewal lifecycle across assigned accounts
• Initiate and lead renewal processes 6–9 months before contract expiration
• Develop and execute strategic renewal plans to ensure timely and successful outcomes
• Lead commercial negotiations, including pricing, contract terms, and multi-year agreements
• Strategic Renewal Planning
• Build tailored renewal strategies based on account health, usage trends, and commercial history
• Drive multi-year renewal conversations to improve retention and revenue predictability
• Identify pricing optimization opportunities aligned with customer value
  Risk Management
• Proactively identify churn and downsell risks and lead mitigation strategies
• Partner with CSMs to execute structured save plans
• Engage in executive-level conversations for at-risk renewals
• Reconfigurations & Revenue Optimization
• Lead contract reconfigurations, migrations, and pricing transitions
• Execute revenue recapture initiatives where applicable
• Support complex renewals with customized commercial strategies
  Expansion Support
• Identify and close small, transactional upsell opportunities during the renewal cycle
• Collaborate with Sales on larger expansion opportunities while maintaining renewal ownership
  Cross-Functional Collaboration
• Partner with Customer Success to align on account strategy and customer health
• Collaborate with Finance, Legal, and Operations to structure compliant agreements
• Maintain accurate forecasting and renewal pipeline visibility in CRM systems

Required Skills & Qualifications

• Proven experience in SaaS renewals, account management, commercial roles, or procurement within a subscription-based business
• Strong negotiation and commercial skills, with experience managing pricing, contracts, and multi-year agreements
• Proven ability to manage complex renewals involving multiple stakeholders and mitigate churn or downsell risks
• Data-driven mindset with strong forecasting discipline and experience using CRM/CPQ tools (e.g., Salesforce, DealHub)
• Experience working in international environments with cross-functional collaboration
• Excellent stakeholder management skills with the ability to engage and influence at all levels, including executives
• Professional fluency in English and German or French (additional European languages are a plus)

Our commitment to Diversity and Inclusion

Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day!

Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.

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