Renewal Specialist

NetApp, Inc.; Paris; Hybride; EUR 65 000 - 90 000; Plein temps

Résumé du poste

NetApp is seeking a motivated Renewal Sales Specialist to manage renewals for existing customers, driving retention, satisfaction, and upsell opportunities. The role can be based in Cork, Ireland or Paris, France, with hybrid in-office expectations and language requirements for Paris applicants (French fluency).

You will partner with sales and customer success teams to deliver seamless renewal experiences. As trusted advisor, you will guide customers through the renewal journey, address

Qualifications

• 3–5 years in a customer-facing or customer service role.
• Experience operating in a sales environment.
• Fluency in French (native) and English mandatory.
• Familiarity with CRM software (e.g., Salesforce) and MS Office; openness to new technologies.
• Detail-oriented with strong organizational skills.
• Proactive and customer-centric approach.

Responsabilités

• Own the end-to-end renewal process for service contracts, ensuring timely completion.
• Partner with quoting specialists to ensure renewal quotes are accurate and high quality.
• Maintain on-time renewal rates and manage discount governance effectively.
• Engage with partners and customers to understand requirements and communicate value of services.
• Provide subject matter expertise on support offerings, policies, and compliance.
• Develop strong relationships with sales, pre-sales, customer success, and account management teams for a seamless renewal experience.
• Lead planning calls across NetApp to understand customer intentions before renewals.
• Address inquiries or escalations related to renewals with problem-solving.

Connaissances

Renewal sales

CRM

Salesforce

Customer relationships

Outils

MS Office

Description du poste

Job Summary

We are seeking a motivated and customer-focused Renewal Sales Specialist to join our team. In this role, you will manage the renewal process for existing customers, ensuring retention, satisfaction, and upsell opportunities.You will act as a trusted advisor, guiding customers through their contract renewal journey while identifying ways to provide additional value.

This position can be based either in Cork, Ireland or Paris, France. Please indicate your preferred location when applying. Applicants for the Paris location must be fluent in French, both written and spoken.

Job Requirements

• Own the end-to-end process for support service contract renewal, ensuring timely and accurate completion.


• Partner with quoting specialists to ensure the quality and accuracy of renewal quotes.


• Maintain and improve on-time (OTRR) and in-quarter (IQRR) renewal rates, while effectively managing discount governance.


• Proactively engage with partners and customers to understand requirements, address concerns, and effectively communicate the value of our services portfolio.


• Provide subject matter expertise to partners and internal stakeholders on support offerings, policies, and compliance.


• Develop and maintain strong relationships with sales, pre-sales, customer success, and account management teams to deliver a seamless renewal experience for customers.


• Lead regular planning calls with account stakeholders across NetApp to understand customer intentions in advance of upcoming renewals.


• Address and resolve customer and partner inquiries or escalations related to renewals in a timely and effective manner, demonstrating strong problem-solving skills.

Education

• A minimum of 3-5years in customer-facing or customer service role.


• Experience operating in a sales environment


• Fluency in French (native) and English is mandatory


• Familiarity with CRM software (e.g. Salesforce), MS OfficeDemonstrated aptitude to embrace new technologies, invest in continuous learning, be curious and able to challenge status-quo with ideas for simplification and innovation.


• Detail-oriented with good organisational skills


• Proactive and customer-centric approach

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.