Renewal Specialist

NetApp, Inc.; Paris; Sur place; EUR 55 000 - 85 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Résumé du poste

NetApp, Inc. is seeking a Renewal Sales Specialist to manage the end-to-end renewal process for existing customers, drive retention, and identify upsell opportunities.

You will guide customers through their renewal journey while coordinating with quoting teams to ensure accurate offers and value delivery. Based in Paris or Cork, this role requires fluency in German and English, a proactive, customer‑centric mindset, and strong collaboration with sales, pre‑sales, customer success, and account

Qualifications

• 3–5 years in a customer-facing or customer service role.
• Experience operating in a sales environment.
• Fluency in German (native) and English is mandatory.
• Familiarity with CRM software (e.g. Salesforce) and MS Office.
• Proactive, customer-centric approach and ability to challenge status quo.

Responsabilités

• Own the end-to-end renewal process, ensuring timely and accurate completion.
• Partner with quoting specialists to ensure quality renewal quotes.
• Maintain on-time and in-quarter renewal rates while managing discount governance.
• Engage with partners and customers to understand requirements and communicate value of services.
• Provide subject matter expertise on offerings, policies, and compliance.
• Develop relationships with sales, pre-sales, customer success, and account management teams.
• Lead planning calls to understand customer intentions before renewals.
• Address inquiries or escalations related to renewals promptly.

Connaissances

Customer-facing experience

Sales environment experience

German language

English language

CRM software (Salesforce)

MS Office

Detail-oriented

Organisational skills

Proactive and customer-centric

Outils

Salesforce

MS Office

Description du poste

Job Summary

We are seeking a motivated and customer-focused Renewal Sales Specialist to join our team. In this role, you will manage the renewal process for existing customers, ensuring retention, satisfaction, and upsell opportunities.You will act as a trusted advisor, guiding customers through their contract renewal journey while identifying ways to provide additional value.

This position can be based either in Cork, Ireland or Paris, France. Please indicate your preferred location when applying. Applicants for the Paris location must be fluent in French, both written and spoken.

Job Requirements

• Own the end-to-end process for support service contract renewal, ensuring timely and accurate completion.
• Partner with quoting specialists to ensure the quality and accuracy of renewal quotes.
• Maintain and improve on-time (OTRR) and in-quarter (IQRR) renewal rates, while effectively managing discount governance.
• Proactively engage with partners and customers to understand requirements, address concerns, and effectively communicate the value of our services portfolio.
• Provide subject matter expertise to partners and internal stakeholders on support offerings, policies, and compliance.
• Develop and maintain strong relationships with sales, pre‑sales, customer success, and account management teams to deliver a seamless renewal experience for customers.
• Lead regular planning calls with account stakeholders across NetApp to understand customer intentions in advance of upcoming renewals.
• Address and resolve customer and partner inquiries or escalations related to renewals in a timely and effective manner, demonstrating strong problem‑solving skills.

Education

• A minimum of 3-5years in customer‑facing or customer service role.
• Experience operating in a sales environment
• Fluency in German (native) and English is mandatory
• Familiarity with CRM software (e.g. Salesforce), MS OfficeDemonstrated aptitude to embrace new technologies, invest in continuous learning, be curious and able to challenge status-quo with ideas for simplification and innovation.
• Detail-oriented with good organisational skills
• Proactive and customer‑centric approach

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in‑person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise‑grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.