Remote Telecom Customer Service Operations Manager

Nomad Internet; Job; Sur place; EUR 78 912 - 113 985; Plein temps

Résumé du poste

Nomad Internet is seeking a seasoned Customer Service Operations Manager to build and lead a high-performing support team. Location is Remote/US, with emphasis on delivering exceptional service in the telecommunications sector.

You will shape processes, implement KPIs, and collaborate cross-functionally to exceed customer expectations. A strong background in ISPs or utilities and proven leadership are essential to succeed in this role.

Qualifications

• Bachelor's degree in Business Administration, Telecommunications, or related field.
• Proven experience as a Customer Service Manager in the telecommunications industry.
• Experience with ISPs or utilities is highly desirable.
• Strong leadership and communication skills.
• Experience building and maintaining a customer service team.

Responsabilités

• Lead and mentor a high-performing customer service team.
• Develop and optimize customer service processes.
• Apply ISP/utility industry experience to improve service.
• Build strong customer relationships and loyalty.
• Define and monitor KPIs to drive targets.

Connaissances

Leadership

Communication

Team building

Customer service operations

Cross-functional collaboration

Formation

Bachelor's degree in Business/Telecom

Outils

CRM systems

Description du poste

Nomad Internet is seeking a seasoned Customer Service Operations Manager to build and lead a high-performing support team. Location is Remote/US, with emphasis on delivering exceptional service in the telecommunications sector.

You will shape processes, implement KPIs, and collaborate cross-functionally to exceed customer expectations. A strong background in ISPs or utilities and proven leadership are essential to succeed in this role.