Remote Open-Source Virtualization Support Engineer

World Aquatics; Grenoble; À distance; EUR 62 000 - 98 000; Plein temps

Résumé du poste

Vates is a French software company specializing in Open Source and virtualization, with Xen Orchestra and XCP-ng behind its stack. We are expanding our Support team to assist customers using our open-source virtualization solutions.

The role involves diagnosing and resolving issues, collaborating with R&D, and contributing to documentation while ensuring quality support in a remote setup compatible with US business hours.

Qualifications

• Technical troubleshooting across systems, applications, and infra.
• Strong Linux and/or Windows OS understanding.
• Networking fundamentals: TCP/IP, DNS, DHCP, VPN, firewalls.
• Virtualization experience with hypervisors (VMware, Xen, KVM).
• Scripting basics (Bash, Python, PowerShell).
• REST APIs usage and troubleshooting.
• SQL and database basics.
• Cloud platforms familiarity (AWS, Azure, GCP).
• Experience with ticketing tools (Jira, Zendesk, ServiceNow).
• Monitoring/logging tools knowledge (Grafana, Prometheus).
• Ability to write clear technical documentation.
• Security basics: access control and encryption.

Responsabilités

• Provide high-quality technical support and diagnose issues related to virtualization solutions.
• Meet SLA requirements and support contract-based clients in English.
• Collaborate with internal teams and contribute to process improvements.
• Train clients and partners, deliver solution demonstrations, and share best practices.

Connaissances

Troubleshooting

Linux/Windows

Networking basics

Virtualization

Scripting

APIs

Databases

Cloud & infra

Ticketing tools

Monitoring/logging

Documentation

Security basics

Formation

Bachelor's or higher in Computer Science

Outils

Jira

Zendesk

ServiceNow

Description du poste

Vates is a French software company specializing in Open Source and virtualization, with Xen Orchestra and XCP-ng behind its stack. We are expanding our Support team to assist customers using our open-source virtualization solutions.

The role involves diagnosing and resolving issues, collaborating with R&D, and contributing to documentation while ensuring quality support in a remote setup compatible with US business hours.