Remote IT Help Desk Technician | Open Source Support

World Aquatics; Grenoble; À distance; EUR 28 000 - 38 000; Plein temps

Avantages offerts par ce poste

Health insurance 50% coverage

Works Council benefits

Employee savings plan (PEE)

Annual bonus

Résumé du poste

Vates is a French software company specializing in Open Source and virtualization, looking for a Help Desk Technician to be the first point of contact for users. This role emphasizes responsive, user-focused IT support and knowledge-base contributions.

Based in Grenoble with partial remote flexibility, the position offers a collaborative team, ongoing learning opportunities, and a chance to impact daily IT operations across the company.

Qualifications

• Two-year technical degree or bachelor in IT-related field.
• Experience in Help Desk or Service Desk is appreciated.
• Fluent in English and French.

Responsabilités

• Provide first-level IT support to employees via appropriate channels.
• Receive, qualify, prioritize, and track IT support requests.
• Diagnose and resolve hardware, software, connectivity, and access issues.
• Assist with installation and use of IT equipment and software.
• Troubleshoot workstation, peripheral, OS, and network problems.
• Escalate complex incidents to the IT team and document actions in the ticketing system.
• Follow IT security, access management, and procedures; contribute to knowledge bases.

Connaissances

First-level IT troubleshooting

Windows and/or Linux

MacOS basics

Networking concepts

User account management

Remote support tools

Ticketing/ITSM

IT documentation

Vulnerability awareness

Formation

Two-year technical degree (BTS) or Bachelor's in IT/CS/IT Systems

Outils

Zammad

Nextcloud

LibreOffice

Plane.so

DocMost

Description du poste

Vates is a French software company specializing in Open Source and virtualization, looking for a Help Desk Technician to be the first point of contact for users. This role emphasizes responsive, user-focused IT support and knowledge-base contributions.

Based in Grenoble with partial remote flexibility, the position offers a collaborative team, ongoing learning opportunities, and a chance to impact daily IT operations across the company.