Remote MRI Clinical Success Manager

Airs Medical Inc; Paris; Sur place; EUR 50 000 - 80 000; Plein temps

Résumé du poste

AIRS Medical is seeking a Customer Success Manager to be the trusted advisor to healthcare customers using SwiftMR. You will drive value by optimizing MRI parameters and guiding clients through deployments and best practices.

You will install solutions at new sites, provide training, resolve performance inquiries, and collaborate with partners and our Seoul HQ to schedule trainings and launches. Fluency in English is essential; Italian or French is a plus.

Qualifications

• BA/BS degree or radiographer qualification or equivalent.
• 3+ years as MRI Application Specialist or Engineer with MRI protocol optimization experience.
• Strong troubleshooting skills for MRI image quality.
• Excellent spoken and written English; Italian or French is a plus.
• Willingness to travel across Europe.

Responsabilités

• Install and configure the MRI enhancement solution at new customer sites, including optimizing MRI scan parameters and integrating with customers' IT infrastructure.
• Provide comprehensive training to customers on product usage to ensure optimal outcomes and satisfaction.
• Address and resolve inquiries related to product performance, image quality, and usage.
• Educate channel partners on product installation, MRI scan parameter setups, and best practices to ensure success.
• Work closely with the Head of Customer Success and Business Development Managers to align sales priorities, drive renewals, and implement customer success strategies.
• Align with the Product Operations team based in Seoul HQ with new version training and rollout timelines, as well as escalating cases and feature requests from customers.

Connaissances

MRI protocol optimization

Troubleshooting

Communication

Client relationship

Travel readiness

Formation

BA/BS degree or radiographer qualification

Description du poste

AIRS Medical is seeking a Customer Success Manager to be the trusted advisor to healthcare customers using SwiftMR. You will drive value by optimizing MRI parameters and guiding clients through deployments and best practices.

You will install solutions at new sites, provide training, resolve performance inquiries, and collaborate with partners and our Seoul HQ to schedule trainings and launches. Fluency in English is essential; Italian or French is a plus.