Remote IT Support Specialist – M365 & AD

Regnology Group; France; Sur place; EUR 28 000 - 42 000; Plein temps

Résumé du poste

Regnology Group in France is seeking a System Administrator to provide frontline IT support for a distributed user base via remote work. You will handle Microsoft 365 issues, configure and troubleshoot laptops, and manage user accounts in Active Directory/Azure AD.

The role requires 1–2+ years in IT support, strong customer focus, fluency in French and English, and familiarity with ITSM ticketing and basic network troubleshooting.

Qualifications

• 1–2+ years in IT support or service desk role.
• Excellent knowledge of Microsoft 365 applications and troubleshooting.
• Strong hands-on experience with laptop hardware support and software installation.
• Basic network troubleshooting (Wi‑Fi, VPN, wired).
• Experience using a professional ITSM tool for ticket logging."
• Fluent in French and English, both written and spoken.

Responsabilités

• Provide first-level contact and problem resolution for hardware, software, and application issues.
• Troubleshoot and resolve Microsoft 365 applications (Word, Excel, Teams, Outlook).
• Diagnose and repair hardware problems on laptops, desktops, and peripherals.
• Manage user accounts in Active Directory/Azure AD (onboarding, offboarding, permissions).
• Escalate unresolved issues to Tier 2/3 teams and document resolutions in the ITSM tool.
• Set up and configure new workstations and peripherals for employees.

Connaissances

Microsoft 365

Laptop hardware

Active Directory/Azure AD

ITSM ticketing

Network troubleshooting

French & English fluency

Customer service mindset

Outils

ITSM tool

Description du poste

Regnology Group in France is seeking a System Administrator to provide frontline IT support for a distributed user base via remote work. You will handle Microsoft 365 issues, configure and troubleshoot laptops, and manage user accounts in Active Directory/Azure AD.

The role requires 1–2+ years in IT support, strong customer focus, fluency in French and English, and familiarity with ITSM ticketing and basic network troubleshooting.