Remote Graduate Customer Success Manager

Canonical; À distance; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A tech firm specializing in open source is seeking a Customer Success Manager to support and guide customers in navigating their product offerings. The role involves problem-solving, onboarding, and ensuring customer satisfaction in a remote-first environment. Ideal candidates should have customer-facing experience and a passion for technology, especially Ubuntu. This position offers an annual performance-driven bonus and opportunities for personal development in a distributed work environment.

Prestations

Personal learning and development budget

Performance-driven annual bonus

Twice-yearly team sprints in person

Remote work flexibility

Maternity and paternity leave

Qualifications

• Empathetic individual with a natural drive to help others.
• Strong organizational skills and ability to structure documentation.
• Proficiency in one or more languages is a plus.

Responsabilités

• Support customers by finding solutions to ticket requests.
• Enrich documentation about problem solving and onboarding materials.
• Drive campaigns targeting multiple customers through digital touch-points.
• Onboard new customers and introduce them to our products.

Connaissances

Customer-facing experience

Empathy

Passion for technology

Excellent presentation skills

Organizational skills

Description du poste

A tech firm specializing in open source is seeking a Customer Success Manager to support and guide customers in navigating their product offerings. The role involves problem-solving, onboarding, and ensuring customer satisfaction in a remote-first environment. Ideal candidates should have customer-facing experience and a passion for technology, especially Ubuntu. This position offers an annual performance-driven bonus and opportunities for personal development in a distributed work environment.