Remote Automotive Technical Support Specialist

Stellantis; Poissy; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A global automotive company is seeking a Technical Assistance Specialist in Poissy, France. This role focuses on providing remote support to dealers for diagnosing and repairing complex vehicle issues. The ideal candidate will hold a Technical Diploma or Bachelor's in Engineering and possess strong analytical skills, automotive technology knowledge, and experience with diagnostic tools. Responsibilities include handling technical tickets, monitoring issues, and ensuring service continuity. Join an inclusive team dedicated to improving customer satisfaction and service quality.

Qualifications

• Strong analytical and reporting abilities.
• Experience using diagnostic tools and interpreting wiring diagrams.
• Self-motivated and able to manage time and priorities independently.

Responsabilités

• Provide expert remote support to dealers on complex technical cases.
• Handle and resolve technical assistance tickets with timely responses.
• Monitor open technical assistance cases globally to identify recurring issues.

Connaissances

Analytical skills

Customer focus

Organizational skills

Communication skills

Technical knowledge of automotive technology

Formation

Technical Diploma or Bachelor's degree in Engineering

Outils

Diagbox

WiTech

Description du poste

A global automotive company is seeking a Technical Assistance Specialist in Poissy, France. This role focuses on providing remote support to dealers for diagnosing and repairing complex vehicle issues. The ideal candidate will hold a Technical Diploma or Bachelor's in Engineering and possess strong analytical skills, automotive technology knowledge, and experience with diagnostic tools. Responsibilities include handling technical tickets, monitoring issues, and ensuring service continuity. Join an inclusive team dedicated to improving customer satisfaction and service quality.