Regional Head of Customer Development Contract Logistics EMEA (m/f/d)

Kuehne Nagel; Lyon; On-site; EUR 120,000 - 150,000; Full time

Benefits offered by this job

Company car

Benefits package

Wellness programs

Job summary

Kuehne+Nagel Lyon is seeking a senior commercial leader to shape the regional Contract Logistics strategy across EMEA. You will drive growth, retention, and strategic partnerships with multinational customers, translating global strategies into local priorities.

You will partner with country teams and operations to ensure customer success, mentor regional teams, and represent the company with senior executives.

Qualifications

• 10+ years of commercial experience within Contract Logistics.
• Proven track record of driving growth, customer retention and strategic partnerships.
• Experience building relationships with multinational customers and senior decision-makers.
• Ability to influence stakeholders within complex international matrix organizations.
• Demonstrated leadership across multiple countries.
• Strategic thinker with proactive, results-oriented approach.
• Excellent communication and stakeholder management skills.
• Strong executive presence with credibility at senior leadership levels.

Responsibilities

• Define and execute actionable growth plans across the EMEA region by translating global and vertical Contract Logistics strategies into clear priorities.
• Prioritize and drive strategic growth opportunities across EMEA, guiding their progression through the customer engagement lifecycle.
• Provide strong commercial leadership across country business development organizations to achieve growth and retention objectives.
• Build and strengthen executive-level relationships with existing and prospective customers to create long-term strategic partnerships.
• Leverage internal expertise and cross-functional collaboration to address customer needs and unlock growth opportunities.
• Coach, mentor and develop commercial teams across EMEA to attract and retain top talent.
• Capture, analyze and communicate market, customer and competitive intelligence to support strategic decisions.
• Drive the implementation of corporate initiatives and commercial excellence programs.

Job description

It's more than a job With a sales career at Kuehne+Nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. But you will also bring relief and peace of mind to pet owners around the world. Because when you do your job, your colleagues around the world are able to build reliable veterinary supply chains that ensure pets get the care they need. At Kuehne+Nagel, our work is about more than we imagine.

Ready to make an impact across EMEA? Join our Contract Logistics business unit and lead the regional commercial agenda, unlocking strategic growth opportunities and bringing countries, teams, and customers together to drive sustainable growth and retention.

How you create impact

• Define and execute actionable growth plans across the EMEA region by translating into clear priorities the global and vertical Contract Logistics strategies.
• Prioritize and drive strategic growth opportunities across EMEA, supporting their progression throughout the customer engagement lifecycle.
• Provide strong commercial leadership across country business development organizations, fostering alignment and collaboration in a matrix environment to achieve growth and retention objectives.
• Build and strengthen executive-level relationships with existing and prospective customers, expanding networks of key decision-makers and creating long-term strategic partnerships.
• Leverage internal expertise and cross-functional collaboration to address customer needs, unlock growth opportunities, and deliver customer value.
• Coach, mentor, and develop commercial teams across EMEA, ensuring the attraction, development, and retention of top commercial talent.
• Capture, analyze, and communicate market, customer, and competitive intelligence to support strategic decision-making.
• Drive the implementation of corporate initiatives, commercial excellence programs and others.
• Promote Kuehne + Nagel external visibility in collaboration with corporate communication functions and in alignment with global and vertical Contract Logistics positioning strategy
• Lead the commercial agenda in the EMEA Contract Logistics leadership team to drive clear growth and retention objectives
• Work closely with the operational teams to guarantee customer success experience

What we would like you to bring

• Minimum 10 years of commercial experience within Contract Logistics, with a proven track record of driving growth, customer retention, and strategic customer partnerships.
• Proven track record of building and expanding relationships with large multinational customers and senior decision-makers.
• Strong commercial acumen with the ability to identify, develop, and drive growth opportunities across multiple countries and markets.
• Proven experience working within complex international matrix organizations and influencing stakeholders without direct authority.
• Demonstrated leadership experience, including leading, coaching, and developing teams across multiple countries.
• Strategic thinker with a highly proactive, self-motivated, and results-oriented approach.
• Excellent communication and stakeholder management skills, characterized by transparency, collaboration, and openness to feedback.
• Strong executive presence with the ability to build credibility, drive alignment, and create organizational impact at senior leadership levels

What's in it for you

• Shape the Future of Contract Logistics: Join the Regional Contract Logistics Management team and directly influence our commercial strategy, growth, and customer retention across EMEA.
• Make an Impact Across EMEA: Drive strategic priorities and collaborate with senior leaders, country organizations, and commercial teams across the region.
• Grow Your Leadership Impact: Take on a highly visible role with the opportunity to shape commercial priorities and develop teams across markets.
• Attractive Benefits: Enjoy a competitive package including a company car and benefits designed to support your professional and personal well-being.
• Develop with Us: Benefit from professional and personal development opportunities within an international organization.
• Additional Location-Specific Benefits: Depending on your location, you can benefit from additional offerings such as employee discounts, pension plans, health insurance, and wellness programs.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.