Customer Service Representative m/f

Kuehne Nagel; Flévy; On-site; EUR 24,000 - 34,000; Full time

Job summary

Kuehne+Nagel Flévy is seeking a Customer Service Representative to be the primary contact for the customer network regarding orders, supply chain operations and deliveries. You will deliver timely solutions and maintain strong relationships to ensure smooth logistics across our network.

With at least 1 year in customer service, you will use ERP/CRM tools, Outlook and Excel to manage inquiries, resolve issues, and support onboarding of new teammates.

Qualifications

• Minimum 1 year in Customer Service.
• Experience in logistics, transportation, or supply chain is a strong asset.
• Fluent Dutch is required.
• Strong IT skills with ERP/CRM tools.

Responsibilities

• Act as the first point of contact for customers.
• Identify and provide solutions to customer inquiries and complaints.
• Escalate issues that cannot be resolved at their level to the Customer Service Coordinator.
• Contact the relevant partners, describe the issue, and request a solution or decision.
• Communicate updates with the network and share important information proactively.
• Support onboarding and training of new team members.
• Contribute to the development and improvement of procedures to enhance service levels.

Skills

Customer service

Dutch language

IT tools

Tools

ERP

CRM

Outlook

Excel

Job description

It's more than a job

With a sales career at Kuehne+Nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. But you will also bring relief and peace of mind to pet owners around the world. Because when you do your job, your colleagues around the world are able to build reliable veterinary supply chains that ensure pets get the care they need. At Kuehne+Nagel, our work is about more than we imagine.

Logistics shapes our everyday lives, from the goods we consume to the healthcare services we rely on. At Kuehne+Nagel, your daily work goes beyond logistics; it helps support both the small and the significant moments in people's lives around the world. As a global leader with a strong foundation and a forward-looking vision, we provide a secure and stable environment where your career can make a real impact.

Our Flévy site, is looking for the future Customer Service Representative (M/F). In this role, you will be the primary point of contact for the customer’s network regarding any questions related to orders, supply chain operations, and deliveries.

How you create impact

• Act as the first point of contact for customers;
• Identify and provide solutions to customer inquiries and complaints;
• Escalate issues that cannot be resolved at their level to the Customer Service Coordinator;
• Contact the relevant responsible partners, describe the customer's issue, and request a solution and/or decision;
• Communicate with the network in line with the “Customer First” mindset and proactively share important updates and communications;
• Support the onboarding and training of new team members;
• Contribute to the definition, implementation, and continuous improvement of procedures aimed at enhancing service levels and customer satisfaction.

What we would like you to bring

• Proven experience of at least 1 year in Customer Service.
• Ability to handle customer complaints and meet demanding processing deadlines.
• Good command of IT tools and order management environments (ERP, CRM, Outlook, Excel).
• Experience in logistics, transportation, or supply chain is considered a strong asset.
• Strong customer service mindset, responsiveness, and results-oriented approach.
• Excellent organizational skills, ability to manage priorities, and strong administrative accuracy.
• Team player with the ability to work autonomously in a fast-paced environment.
• Fluent Dutch is mandatory; any additional language is considered a plus.

Joining Kuehne+Nagel means becoming part of a Great Place to Work certified company and being ready to take on the challenges of the future. Beyond joining a supportive team in a stimulating environment, we offer: an attractive compensation package including a competitive base salary and an annual performance bonus, profit-sharing and employee incentive schemes, continuous training and development opportunities throughout your career at Kuehne+Nagel, as well as exciting career advancement opportunities both in France and internationally.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [e-mail] with the nature of your request. We will answer your inquiry within 24 hours.