Quality Manager

Jobtailor; Saint-Denis; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

Jobtailor in Île-de-France (Saint-Denis) seeks a seasoned Quality Lead to design and coordinate the organization's quality approach, ensuring ISO 9001 compliance across all levels. You will drive the quality management system within a continuous improvement framework and advise stakeholders on best practices.

You will conduct internal and external audits, monitor customer satisfaction, and define performance indicators, shaping documentation and regulatory monitoring with cross-functional teams.

Qualifications

• Master's degree in Quality, PM, or Process Optimization.
• At least 5 years’ experience in quality and project coordination.
• Excellent interpersonal, organizational and problem-solving skills.
• Dynamic and meticulous; able to work cross-functionally.

Responsabilités

• Design and coordinate the organization's quality approach.
• Ensure consistency at all levels of the organization and its environment.
• Lead the quality management system within a continuous improvement framework.
• Advise stakeholders across the organization.
• Manage the quality system by defining and measuring performance indicators in accordance with ISO 9001.
• Monitor customer satisfaction by conducting surveys, analyzing feedback, and making recommendations.
• Conduct internal and external audits in collaboration with operational teams.
• Advise and support teams on management system matters.
• Lead risk analysis and recommend action plans.
• Maintain quality documentation and ensure regulatory monitoring.

Connaissances

Interpersonal skills

Organizational skills

Problem-solving

Cross-functional collaboration

Formation

Master's degree in Quality, PM, or Process Optimization

Description du poste

Responsibilities

• Design and coordinate the organization's quality approach


• Ensure consistency at all levels of the organization and its environment


• Lead the quality management system within a continuous improvement framework


• Advise stakeholders across the organization


• Manage the quality system by defining and measuring performance indicators in accordance with ISO 9001


• Monitor customer satisfaction by conducting surveys, analyzing feedback, and making recommendations


• Conduct internal and external audits in collaboration with operational teams


• Advise and support teams on management system matters


• Lead risk analysis and recommend action plans


• Maintain quality documentation and ensure regulatory monitoring

Requirements

• Master's degree (Engineering or Master) in Quality, Project Management, or Process Optimization


• Minimum 5 years' experience in quality and project coordination


• Excellent interpersonal, organizational, and problem-solving skills


• Dynamic and meticulous; comfortable working cross-functionally with multiple stakeholders