project manager in CRM campaigns

CHANEL; Paris; On-site; EUR 11,000 - 16,000; Full time

Benefits offered by this job

Bien-être et programmes de soutien

Learning and development opportunities

Parental leave

Competitive rewards

Job summary

CHANEL ищет стажёра по CRM в Париже. Вы будете координировать полный цикл кампаний CRM от брифинга до запуска, обеспечивая своевременную поставку и качество материалов.

Задачи включают QA кампаний, отслеживание производства, взаимодействие с командами CRM Marketing, Activation Consultants и партнёрами по Production. Необходимы сильные организационные навыки и умение работать в международной среде.

Qualifications

• Умение координировать проекты и соблюдать сроки
• Базовые знания цифрового маркетинга и CRM
• Строгость, аналитический склад ума, внимание к деталям
• Уровень владения Microsoft Office и комфорт с цифровыми инструментами
• Свободное владение французским и английским языками, хорошие коммуникативные навыки

Responsibilities

• Координация полного цикла CRM-кампаний от брифа до запуска
• Контроль QA и валидации кампаний между отделами
• Отслеживание производства для взаимодействия CRM Marketing, Activation Consultants и Production-партнёров
• Участие в оптимизации процессов кампейнов и операционной эффективности
• Мониторинг прогресса кампаний и поддержка принятия решений командой

Skills

Coordination skills

CRM basics

Analytical thinking

Attention to detail

Communication & collaboration

Tools

Excel

PowerPoint

Outlook

Job description

Описание

CHANEL creates, manufactures, and distributes luxury products, including ready-to-wear, accessories, fragrances, makeup, skincare, jewellery, and watches. Founded in 1910, the independent company employs more than 32,000 people worldwide and promotes craftsmanship, creativity, and a positive impact on people, the environment, and communities.

Задачи

• Coordinate the full CRM campaign production cycle, from briefing to launch, to ensure campaigns are delivered on time


• Drive campaign QA and validation phases across all divisions to strengthen deliverable quality


• Track production to facilitate collaboration between CRM Marketing teams, Activation Consultants, and Production partners


• Contribute to improving campaign execution processes and operational efficiency


• Monitor campaign progress and performance to support team decision-making

Требования

• Strong project coordination and organisational skills, including the ability to manage multiple deadlines


• Initial knowledge of digital marketing and CRM fundamentals


• Rigour, analytical thinking, attention to detail, and a quality-first approach


• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook) and comfort with digital tools


• Fluency in French and English; excellent communication skills and a collaborative mindset

Условия

• Six-month internship starting in January 2027


• Learning opportunities include the full CRM campaign production lifecycle, European-level customer journey management, stakeholder management in an international environment, campaign operations across three divisions, and CRM execution and quality assurance


• Wellbeing programmes, learning and development opportunities, parental leave for all parents globally, and competitive rewards