Product Manager Intern

Aircall; Paris; Sur place; EUR 13 392 - 23 436; Temps partiel

Avantages offerts par ce poste

Competitive salary & benefits

Résumé du poste

Aircall is seeking a Product Manager Intern to join our team in Paris. You will work cross-functionally with Product, Engineering, Data, Design and GTM to turn customer feedback into product improvements and help shape the roadmap.

This internship offers exposure to SaaS product development, customer conversations, and end-to-end project cycles, with real responsibilities and the chance to contribute to knowledge bases and product demos.

Qualifications

• Master’s student in engineering or business school or university.
• Fluent in English.
• Comfortable running customer conversations and following up.
• Able to work across teams and align dependencies.
• First internship in a product or project team is a plus.
• Knowledge of SaaS and product development cycles is a plus.

Responsabilités

• Meet directly with customers to gather feedback and validate improvements.
• Synthesize feedback into opportunities and translate into product recommendations.
• Define requirements with Product/Design/Engineering and prioritize enhancements.
• Align dependencies and trade-off discussions with stakeholders.
• Follow the development cycle end-to-end to ship the best experience.

Connaissances

Customer conversations

Cross-functional collaboration

SaaS knowledge

Product development cycles

English

Formation

Master’s student in engineering or business school or university

Description du poste

Aircall is an AI‑powered customer communications platform that brings voice, SMS, WhatsApp, and AI together into one seamless workspace. We help teams work smarter, not harder.

We are looking for a Product Manager Intern to join our team and contribute to the evolution of Aircall’s core product. In this role you will work cross‑functionally with Product, Engineering, Data, Design and Go‑to‑market to turn customer feedback into product improvements, align on tradeoffs across teams, and help shape the experience our customers rely on every day.

Responsibilities

• Meet directly with customers to gather feedback, discuss pain points, and validate potential improvements.
• Synthesize qualitative and quantitative feedback into clear opportunities, and translate them into product recommendations that shape the roadmap.
• Partner with Product, Design and Engineering to define requirements and prioritize enhancements that improve user experience and agent efficiency.
• Align dependencies and facilitate trade‑off discussions with stakeholders across product areas.
• Follow the development cycle end‑to‑end to ensure we ship the best possible experience in an agile manner.
• Contribute to Knowledge Base articles, FAQs and product demos to support launches and go‑to‑market.
• Gather and synthesize usage and performance data from multiple sources (interaction logs, analytics, customer feedback).
• Identify patterns, bottlenecks and opportunities in product workflows, and turn them into more intuitive experiences.
• Use modern data tools and, where relevant, AI/LLM‑based approaches to enrich analysis and uncover deeper insights.
• Research, recommend and help implement tools and frameworks for tracking key product metrics (e.g., latency, reliability, usability).
• Collaborate with teams to define and monitor KPIs aligned with product goals.
• Help set up dashboards, alerts and reports to support ongoing performance evaluation and decision‑making.

Qualifications

• Master’s student in engineering or business school or university.
• Fluent in English.
• Comfortable running customer conversations — asking good questions, listening carefully, and following up.
• Comfortable working across teams, aligning dependencies and navigating trade‑offs with peers and stakeholders.
• A first experience (internship) in a product or project team is a plus.
• Knowledge of SaaS, product development cycles, and our business is a plus.

Benefits

• Key moment to join Aircall in terms of growth and opportunities.
• People matter; work‑life balance is important at Aircall.
• Fast‑learning environment, entrepreneurial and strong team spirit.
• Diverse team of 45+ nationalities.
• Competitive salary package & benefits.

DE&I Statement: At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.