PRN Patient Service & Scheduling Specialist

Envision Header; Tilhouse; Sur place; EUR 20 000 - 25 000; Temps partiel

Avantages offerts par ce poste

Company Matched 401k Plan

Employee Stock Ownership Plan

Paid Time Off + Paid Holidays

Employee Assistance Program

Résumé du poste

Envision Imaging, Plano, is seeking a PRN Patient Service Representative to join our outpatient team. This role focuses on exceptional patient care, handles phone inquiries, registration data entry, and payment collection in a fast-paced setting.

You will greet patients, verify insurance, assist with scheduling, and support front-desk operations to ensure a smooth patient experience. This is an as-needed hourly position with competitive pay.

Qualifications

• Minimum 1 year of customer service experience, healthcare environment preferred.
• Detail oriented, self-motivated, a problem solver and a team player.
• Ability to excel in a very fast-pace team environment.
• Ability to continuously “exceed” company and customer expectation.

Responsabilités

• Answers inbound calls to the Center.
• Provides a friendly and warm greeting to all patients and/or providers.
• Checks scheduled patients in/out and ensures proper documentation is received from patient.
• Collects co-pays, co-insurance, and deductible if necessary.
• Listens and resolves patient, provider, and any customer complaints.
• Ensures accurate data entry for patient registration.
• Assists with medical records as needed.
• Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.
• Monitors eRIS Center workflow, daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
• Stays abreast of known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.)
• Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed.
• Reschedules and cancels appointments as needed/directed.
• Monitors waiting room to avoid extended wait time and to assists patients as needed.
• Requests orders and processes new/same-day requests.
• Requests all patients complete a satisfaction survey after their exam.

Connaissances

Customer service

Healthcare experience

Fast-paced team

Problem solving

Formation

High School Diploma

Description du poste

Envision Imaging, Plano, is seeking a PRN Patient Service Representative to join our outpatient team. This role focuses on exceptional patient care, handles phone inquiries, registration data entry, and payment collection in a fast-paced setting.

You will greet patients, verify insurance, assist with scheduling, and support front-desk operations to ensure a smooth patient experience. This is an as-needed hourly position with competitive pay.