POLICE: 911 Telecommunicator I (2-hr Pre-skills Test required)

Rogers Police Department

Job

Sur place

EUR 38 508 - 47 065

Plein temps

14 jours+

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Résumé du poste

Rogers Police Department seeks a 911 Telecommunicator I to receive incident reports and emergency calls, entering information into the computer while operating dispatch equipment. You will determine incident details, prioritize calls, and coordinate with responding agencies to ensure timely dispatch of resources.

Required are strong communication, basic math, and critical thinking skills, plus valid certifications.

Qualifications

Equivalent to four years of high school or GED, with emphasis on office skills.
0 to 6 months related experience and/or training, or an equivalent combination of education and experience.
Public safety communications knowledge is preferred but not required.

Responsabilités

Answers 911 and other public assistance calls and enters information into the computer.
Determines critical information for processing a call and establishes the nature of the incident.
Enters and codes information while receiving data from the caller.
Dispatches fire or police vehicles and personnel and coordinates with responding agencies.
Interfaces with the ACIC system to input data and obtain information as required.

Connaissances

Communication

Mathematical

Critical Thinking

Formation

High school diploma or GED

Outils

Alphanumeric Data Entry

Contact Management

Word Processing/Typing

Database

Spreadsheet

Description du poste

Job Title

POLICE: 911 Telecommunicator I

General Description Of Position

To receive incident reports, including emergency calls through 911, and simultaneously enter information into the computer. Operates public safety dispatching equipment as assigned.

Essential Duties And Responsibilities

Answers and responds appropriately to incoming public assistance and 911 emergency calls from the general public, private alarm companies, etc.
Determines, calmly and effectively, critical information for processing a call, including establishing the nature of the incident.
Enters and codes information into the computer while simultaneously receiving information from the caller.
Determines what agencies need to respond to an incident, and operates dispatching equipment to dispatch fire or police vehicles and personnel; transfers caller information to appropriate agency as necessary.
Interfaces with the ACIC system to input data and obtain information on driver’s licenses, vehicle registrations, “wants and warrants,” etc., as required.
Sets priority of calls based on policy and nature of incident.
Maintains the current status of personnel and equipment already out on calls while dispatching.
Secures the assistance of other agencies as needed.
Stays current on specific crime problems, unusual fire and police field operations, etc., that must be considered when dispatching.
Reads and interprets a variety of resource material, procedural manuals, etc.
Utilizes appropriate equipment: computer, two‑way radio, dispatch and recording equipment.
Conducts minor tests and inspections on equipment.
Performs minor office functions such as filing, copying and sorting.
Performs any other related duties as required or assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily and meet the following requirements:

Education And Experience

Equivalent to four years of high school or GED, with emphasis on office skills. 0 to 6 months related experience and/or training, or an equivalent combination of education and experience.

Communication Skills

Ability to effectively communicate information and respond to questions in person‑to‑person and small group situations with customers, clients, the general public, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs.

Critical Thinking Skills

Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists.

Required Certifications

ACIC Level I and Level II Certification within one year of hire.
CPR, Emergency Medical Dispatch, and Telecommunicator certifications.

Preferred Certifications

None indicated.

Software Skills Required

Intermediate: Alphanumeric Data Entry, Contact Management, Word Processing/Typing.
Basic: Database, Spreadsheet.

Work Conditions & Physical Requirements

Work is primarily indoors; exposure to moderate noise and occasional lifting of up to 25 pounds. Requires close vision and color vision. Must be able to sit for long periods and perform bending, reaching, and occasional standing or walking.

Additional Information

Public safety communications knowledge is preferred but not required. Effective dealing with people and highly stressful situations is essential. Must pass background investigation, drug test, felony check, and polygraph examination.

Job Details