24/7 Emergency Dispatcher — Life-Saving Calls

Langlade County Government; Langlade; On-site; EUR 29,000 - 41,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Langlade County Government in Antigo, WI, seeks a 911 Emergency Dispatcher to receive and prioritize emergency and non-emergency calls, dispatch police, fire and EMS, and provide life-saving instructions while remaining calm under pressure.

The role is non-exempt, up to 40 hours per week, requires 24/7 availability, keyboard CAD/radio proficiency, accurate record-keeping, confidentiality, and the ability to coordinate mutual aid and maintain professionalism.

Qualifications

• High school graduation or GED equivalent.
• Typing speed of at least 35-45 WPM.
• Strong verbal communication skills and ability to multitask.
• Ability to work in a 24/7 environment, including nights, weekends, holidays, and overtime.
• Must pass background check, drug screening, and other pre-employment assessments.
• Preferred: Previous experience in emergency communications or public safety dispatch and experience with CAD systems and radio dispatch consoles.

Responsibilities

• Answer, evaluate, and prioritize emergency and non-emergency calls for service.
• Provide pre-arrival instructions, including CPR, choking assistance, and other emergency medical guidance.
• Dispatch appropriate emergency responders using radio systems and CAD software.
• Monitor the status of field units and ensure responder safety through regular communication and updates.
• Operate a multi-line telephone system, radios, and various computer systems simultaneously.
• Maintain accurate and detailed records of all communications and calls for service.
• Handle high-stress situations calmly and effectively, making rapid and sound decisions based on protocols.
• Assist with the coordination of mutual aid and inter-agency communication when necessary.
• Communicate with the public in a courteous, professional, and empathetic manner.
• Maintain confidentiality and security of sensitive information in accordance with department policy and applicable laws.
• Participate in training programs and maintain certifications, such as CPR and TIME system.

Job description

Langlade County Government in Antigo, WI, seeks a 911 Emergency Dispatcher to receive and prioritize emergency and non-emergency calls, dispatch police, fire and EMS, and provide life-saving instructions while remaining calm under pressure.

The role is non-exempt, up to 40 hours per week, requires 24/7 availability, keyboard CAD/radio proficiency, accurate record-keeping, confidentiality, and the ability to coordinate mutual aid and maintain professionalism.