PMS Change Lead: Hospitality Operations & Cloud Rollout

Accor Tech & Digital; Issy-les-Moulineaux; Remote; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Remote work in France

Digitech Academy

Heartist Program

Mobility package

Meal vouchers

Health insurance

Job summary

Accor Tech & Digital is seeking an Operations Champion to lead change initiatives within hotel operations. You will drive adoption, protect operational interests, and collaborate across teams while gaining proficiency in OPERA Cloud.

Fluent English is essential, with another local language a plus. This role offers remote work options across France with travel during cutovers and ongoing training opportunities through Digitech Academy.

Qualifications

• Extensive experience in hotel operations.
• Proven track record in change projects within hotel operations.
• Excellent written and verbal communication; fluent English; additional local language is a plus.
• Subject matter expert in at least one core hotel discipline (e.g., front office, revenue management, finance, F&B, housekeeping, guest services, HR, training).
• Experience with OPERA Cloud or OPERA V5 preferred.
• Familiarity with hotel technology and applications.

Responsibilities

• Protect Operations interests, analyze changes and evaluate impacts and risks.
• Follow SOPs and adjust as needed for system changes.
• Participate in deployment of success measurement practice and surveys.
• Perform follow-up interviews, site visits, and document outputs until issues are resolved.
• Engage with all project areas to provide risk input on behalf of Operations.
• Learn the hotel Change Management journey and achieve OPERA Cloud proficiency.
• Attend rollout meetings to assist deployment teams and support hotels during cutover.
• Create compelling content to motivate program participation.
• Provide regular progress updates and feedback to program streams.

Skills

Hotel operations

Change management

Communication skills

Cross-functional collaboration

Problem solving

English fluency

Tools

OPERA Cloud

OPERA V5

FOLS

Job description

Accor Tech & Digital is seeking an Operations Champion to lead change initiatives within hotel operations. You will drive adoption, protect operational interests, and collaborate across teams while gaining proficiency in OPERA Cloud.

Fluent English is essential, with another local language a plus. This role offers remote work options across France with travel during cutovers and ongoing training opportunities through Digitech Academy.