Pharma Quality Complaints Specialist

Sanofi; France; On-site; EUR 55,000 - 73,000; Full time

Job summary

Sanofi is seeking a Quality Complaints Specialist to coordinate complaint handling, investigate root causes, and drive improvements across the site. You will work with cross-functional teams, communicate with customers, and ensure compliance as part of the Manufacturing & Supply network.

Ideal candidates will have a degree in Pharmaceutical Sciences or Quality, plus experience in quality assurance or control, and strong data analytical skills to identify trends and CAPA opportunities.

Qualifications

• Experience in QA or QC within pharma.
• Ability to analyse data to improve complaint handling.
• Strong communication with cross-functional teams and customers.

Responsibilities

• Support implementation and maintenance of complaint management.
• Assist in management and oversight of site complaint handling processes.
• Communicate status and resolution to customers.
• Document complaint management activities and communications.
• Assist investigations including root cause analysis and CAPA.
• Collaborate with cross-functional teams to resolve complaints.
• Analyze data to identify trends and improvements.
• Support audits and inspections with complaint information.

Skills

Quality assurance experience

Data analysis

Cross-functional collaboration

Regulatory interaction

Education

Pharmaceutical Sciences / Quality related degree

Job description

Sanofi is seeking a Quality Complaints Specialist to coordinate complaint handling, investigate root causes, and drive improvements across the site. You will work with cross-functional teams, communicate with customers, and ensure compliance as part of the Manufacturing & Supply network.

Ideal candidates will have a degree in Pharmaceutical Sciences or Quality, plus experience in quality assurance or control, and strong data analytical skills to identify trends and CAPA opportunities.