Supervisor, CQ QMS/Complaints

Johnson Johnson; Issy-les-Moulineaux; On-site; EUR 70,000 - 100,000; Full time

Job summary

Jobtailor is seeking a Commercial Quality Lead to oversee QMS activities and complaint handling for the France market. You will supervise a quality team and ensure compliant execution of quality processes and timely investigations.

The role partners with Regulatory Affairs, Commercial, and Supply Chain to support post‑market activities, audits, and inspections, driving continuous improvement in complaint handling efficiency and overall quality performance.

Qualifications

• Bachelor's degree in a scientific field.
• Fluent in French and English.
• 5–7 years in Quality Assurance or regulated environment.
• Experience supervising teams or leading quality workstreams.
• Strong knowledge of QMS and CAPA processes.

Responsibilities

• Lead and oversee Commercial Quality activities related to QMS and complaint handling for the France market.
• Supervise, coach, and develop Commercial Quality team members, ensuring compliant execution of quality processes.
• Ensure timely, accurate, and compliant management of complaints, including intake, investigation, documentation, trending, and escalation.
• Support the maintenance and effectiveness of the Commercial Quality Management System, including procedures, records, metrics, and training.
• Partner cross‑functionally with Regulatory Affairs, Commercial, and Supply Chain teams to support post‑market activities and issue resolution.
• Support internal audits, health authority inspections, and notified body assessments, including preparation, execution, and follow‑up actions.
• Drive continuous improvement initiatives to enhance complaint handling efficiency, compliance, and overall quality performance.
• Serve as a key Commercial Quality contact for France, collaborating with regional and global Quality stakeholders.

Skills

Quality Assurance

Team Leadership

Regulatory Knowledge

Stakeholder Influence

Education

Bachelor's degree

Job description

Responsibilities

• Lead and oversee Commercial Quality activities related to QMS and complaint handling for the France market
• Supervise, coach, and develop Commercial Quality team members, ensuring consistent and compliant execution of quality processes
• Ensure timely, accurate, and compliant management of complaints, including intake, investigation, documentation, trending, and escalation
• Support the maintenance and effectiveness of the Commercial Quality Management System, including procedures, records, metrics, and training
• Partner cross‑functionally with Regulatory Affairs, Commercial, and Supply Chain teams to support post‑market activities and issue resolution
• Support internal audits, health authority inspections, and notified body assessments, including preparation, execution, and follow‑up actions
• Drive continuous improvement initiatives to enhance complaint handling efficiency, compliance, and overall quality performance
• Serve as a key Commercial Quality contact for France, collaborating with regional and global Quality stakeholders

Requirements

• Bachelor’s degree required in Engineering, Life Sciences, Pharmacy, or a related scientific discipline
• Fluent in French and English (written and verbal)
• 5–7 years of experience in Quality Assurance, Commercial Quality, or a regulated medical device or pharmaceutical environment
• Previous experience supervising team members or leading quality‑related activities or workstreams
• Strong working knowledge of QMS requirements and complaint handling processes
• Experience managing investigations, nonconformances, and corrective and preventive actions (CAPA)
• Ability to work effectively across functions and influence stakeholders at multiple levels