Patient Concierge, Front Desk Associate

cardinalhealth; Lourdes; Sur place; EUR 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Résumé du poste

Cardinal Health seeks a Patient Concierge / Front Desk Associate at Oncologics in Lafayette, LA. You will greet patients, verify demographics and insurance, answer phones, and schedule appointments, while ensuring accurate record-keeping and courteous service.

The role requires flexible scheduling and familiarity with medical terminology and EMR systems. Responsibilities include handling payments, processing records requests, and maintaining daily operations with attention to deadlines.

Qualifications

• Proven customer service experience in a medical setting is preferred.
• Ability to accurately verify demographics and insurance information.
• Familiarity with EMR systems and medical terminology is advantageous.

Responsabilités

• Greet patients and families as the first point of contact.
• Answer phones, distribute faxes, and prepare customer files.
• Schedule patient appointments and process payments.
• Enter and update patient demographics and insurance details.
• Handle records requests and data entry in imaging software.
• Maintain regular attendance and punctuality.
• Contribute to team goals and meet deadlines.
• Perform other duties as assigned by management.

Connaissances

Customer service

Attention to detail

Flexibility

Formation

High School Diploma or equivalent

Outils

EMR system access/update

Medical terminology

Description du poste

Practice Operations Management oversees the business and administrative operations of a medical practice.

The Patient Concierge, Front Desk Associate is the first point of contact for patients and family members at OncoLogics. This position is responsible for greeting patients, confirming demographic and insurance information, answering phones, provider scheduling, as well as other duties as assigned. Customer service skills and attention to detail are important to this role's success.

Responsibilities

• Greet patients and families.
• Answer center telephones, distribute faxes, and prepare customer files.
• Schedule patient appointments.
• Receive and correctly record receipts of patient payments.
• Enter, verify and update patient demographic and insurance information.
• Process requests for records from outside sources.
• Scan data into document imaging software.
• Regular attendance and punctuality.
• Contributes to team effort by accomplishing related results as needed.
• Ensures that all processing and reporting deadlines are consistently achieved.
• Perform any other functions as required by management.

Qualifications

• Ability to work a flexible schedule as necessary
• Ability to type 40 wpm, preferred
• High School Diploma or equivalent experience, preferred
• Knowledge of medical terminology, preferred
• One year of medical office experience, preferred
• Experience accessing and updating an EMR system, preferred

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems

Location

Oncologics

4809 Ambassador Caffery Pkwy.
Suite 100
Lafayette, LA 70508

Anticipated hourly range:$15 per hour - $20.40 per hour

Bonus eligible:No

Benefits:Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 11/23/2026

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

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Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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