Operations Support Engineer

Sword Group; Strasbourg; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Sword Services Greece in Strasbourg seeks an experienced Operations Support Engineer to maintain and improve complex IT systems across environments. You will resolve incidents and collaborate with DevSecOps, DBAs and architects to ensure secure, stable performance for EU and international clients.

Ideal candidates have 3+ years in IT operations, ITIL familiarity, Linux and container experience, and a proactive, service-minded approach. English fluency preferred; French is a plus.

Competenze

• 3+ years of experience in IT operations or application/system support.
• ITIL-aligned processes and change/release-management experience.
• Strong knowledge of Linux/Unix environments and container orchestration.
• Familiarity with CI/CD pipelines and configuration-management tools.

Mansioni

• Ensure operational maintenance and continuity of systems across environments.
• Provide second-level support by analysing incidents, problems and service requests.
• Perform maintenance activities to sustain operability and security baselines.
• Monitor system health with observability tools and coordinate deployments with DevSecOps.
• Collaborate with DBAs, Architects and Operational teams for change control.
• Participate in change and release management and validate deployments.
• Maintain runbooks, knowledge-base articles and support handover activities.
• Provide operational support for middleware, gateways, data transformation and IAM systems.

Conoscenze

IT operations

L2 support

ITIL

Linux

Containers

CI/CD

APIs & Middleware

Observability

Strumenti

Kubernetes

Docker

Monitoring tools

Descrizione del lavoro

Sword Services Greece is an IT Services and Software Solutions provider company, driving EU Institutions and Global Leaders in their Digital & IT transformation. As part of the Sword Services Greece team, you'll leverage your expert IT competency to drive critical projects, ensuring rapid, precise delivery that consistently meets, and often exceeds, the expectations of our global clients.

About the role...

We are currently seeking an experienced Operations Support Engineer to join our team in Strasbourg, France. The successful candidate will work in a multinational environment on a multitude of tasks supporting our business in implementing and developing solutions for large EU and international institutions and private sector companies in Greece and abroad.

What you will do...

• Ensure the operational maintenance and continuity of the system after its Entry Operations, guaranteeing that it remains stable, secure and performant across all environments.
• Provide second-level support by analysing and resolving incidents, problems and service requests in accordance with defined service levels.
• Perform corrective, adaptive, preventive and perfective maintenance activities to sustain operability and compliance with the Contracting Authority’s technical, operational and security baselines.
• Monitor system health and performance through observability tools, respond proactively to alerts and events, and coordinate with DevSecOps Engineers for deployments, automation improvements and environment optimisation.
• Collaborate with Database Administrators, Architects and the CA’s Operational teams to ensure effective system operation, configuration management and change control.
• Participate in change and release management activities, ensuring deployment readiness, rollback planning and validation testing.
• Contribute to post-incident reviews and root-cause analyses, maintain operational documentation, runbooks and knowledge-base articles, and support knowledge transfer and handover activities to guarantee service sustainability and continuity of expertise.
• Provide operational support for middleware and integration components forming the overall technical landscape, including gateways, data transformation and messaging platforms, identity and access management systems, web servers and content management platforms.

Technical Skills required...

• Minimum 3 years of experience in IT operations or application/system support, including at least 2 years in second-level (L2) support for large-scale, mission critical systems.
• Experience working within ITIL-aligned frameworks and structured change and release-management processes
• Excellent understanding of ITIL service management processes, including Incident, Problem, Change, Release, Event and Knowledge Management.
• Proficiency with IT service management tools as defined or agreed by the CA.
• Experience with Linux/Unix environments, container orchestration platforms and observability stacks.
• Understanding of CI/CD pipelines and configuration-management tools.
• Knowledge of application runtime environments, APIs, middleware and integration technologies such as:

• API management and gateway platforms;
• Event streaming and message-oriented middleware;
• Data transformation and mapping tools;
• Identity and access management solutions and related authentication mechanisms (OAuth2, OIDC, SAML, etc.);
• Web infrastructure and content-management platforms;
• Mobile build and deployment pipelines.

Experience in the following will be considered as an asset:

ITIL Foundation or higher, Linux administration, container-orchestration or equivalent certification

Behavioral Attributes...

• Self Development: Shows eagerness to grow and achieve more in respective area of expertise;
• Adaptability / Flexibility: Shows ability to cope with fast changing technologies and requirements;
• Solution focused mindset: Focus on work quality results with attention to detail and delivery of tasks within agreed deadlines;
• Focus on Customer either internal or external;
• Creativity & Initiative: Proposes ideas and solutions to existing ways of working, takes initiatives, identifies risks and works proactively;
• Teamwork: Collaborates effectively & efficiently with various diverse and geographically distributed work teams;
• Accountability: Shows strong sense of responsibility and ownership of the activities assigned.

Our Culture...

At Sword, our values define how we behave towards our colleagues and clients, and that is Respect and Collaboration. We believe that together we achieve more! Grasp a taste of our daily life at our Sword Services Greece Experience page on LinkedIn.

At Sword we are dedicated to fostering a diverse and inclusive workplace and we ensure that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of our culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.