Operations Manager, Performance & Safety

Pony Bikes Ltd; Paris; Hybrid; EUR 12,000 - 16,000; Full time

Job summary

Pony Bikes Ltd. in Paris is seeking an Operation Manager, Performance & Safety intern to join our Business Operations Team. You will help sustainably improve operations by ensuring quality and safety, with a focus on a connected battery fleet and ergonomic health for teams.

You will support topic ownership, project management, and analytical reporting under team guidance, collaborating across cross-functional teams and visiting warehouses in France and Belgium.

Qualifications

• Currently enrolled in a top engineering school, gap year or end-of-studies internship.
• Strong project management and analytical skills.
• Excellent communication and teamwork across functions.

Responsibilities

• Lead on-site audits of service quality, fleet and warehouse safety.
• Design and track corrective actions, liaise HQ and local teams.
• Update process guidelines and safety standards.
• Support projects in warehouse optimisation and operations.

Skills

Project management

Analytical mindset

People skills

Cross-functional collaboration

Education

Top engineering school

Job description

As a Operation Manager, Performance & Safety, you will join our Business Operations Team in Paris and work closely with Théo, our Quality & Safety Manager.

Within the pony Business Operations team, your mission will be to sustainably improve operations by ensuring reliable quality and uncompromising safety. One of our core values is Safety First , it is embedded in everything we do, from our products to our operations, ensuring both reliable fleet availability and a great user experience.

Right now, some of the most exciting projects include managing our new connected battery fleet and improving ergonomics, safety, and health for our teams.

Key Responsibilities

• Lead on-site audits: Weekly assess service quality, fleet and warehouse safety, and ensure operational standards are met across cities.

• Drive compliance after audits: Help design and roll out corrective actions, track implementation across sites, and serve as the bridge between HQ and local teams.

• Elevate documentation: Create and update process guidelines and safety standards to keep them clear, relevant, and actionable in the field.

• Contribute to special projects: Get involved in initiatives like warehouse optimisation, sourcing new service providers, and streamlining operations, always with a focus on continuous improvement in performance and safety.

Education: Currently enrolled in a top engineering school, looking for a gap year or end-of-studies internship.

Project management: You support and take ownership of specific topics, structure your approach, and move things forward proactively, with guidance and support from your team.

Analytical mindset: You know how to extract key insights, write impactful reports, and guide action with clear, practical recommendations (e.g., summarise an audit in a few lines and help implement concrete solutions).

People skills: You communicate clearly and work well with cross-functional teams, from field staff to management.

Mobility & travel: You take part in regular visits to our warehouses in France and Belgium to follow up on your projects