Operations Intern

pony; Paris; On-site; EUR 10,000 - 13,000; Full time

Job summary

pon y is seeking an Operations Intern in Paris to help scale maintenance operations by improving processes and data-driven decision making. You will build and maintain dashboards, prepare insights for weekly reviews, and partner with Regional Managers, the Supply Manager and Quality and Safety Manager to standardise best practices across 24 cities.

You will split time between field observations, project work (5S, process optimization) and hands-on execution, with a focus on turning data into

Qualifications

• Strong analytical mindset with ability to handle quantitative data.
• Enrolled in top engineering or business school seeking gap year or end-of-studies internship.
• Comfortable working with BI tools and data dashboards.

Responsibilities

• Support maintenance performance improvement and KPI dashboards.
• Prepare data and insights for weekly operational reviews.
• Analyse productivity, repair lead times and failure rates across sites using BI tools.
• Contribute to implementing improvement actions with local teams.
• Visit sites to observe operations and identify opportunities.

Skills

Data analysis

BI/Metabase

Project management

Cross-functional collab

Analytical thinking

Education

Engineering or business school

Tools

Metabase

Job description

As a Operations Intern, you will join our Operations team in Paris and work closely with Vivien, our Head of Maintenance.

Your mission will be to help scale our maintenance operations by improving processes, increasing productivity, and supporting data-driven decision-making across our network.

You will combine analytical work, project management, and field execution to identify improvement opportunities, implement solutions, and help standardise best practices across our maintenance sites.

Our fleet currently consists of 15’000 bikes and scooters deployed across 24 cities in Europe. Within the team, you’ll collaborate with our Regional Managers, who oversee maintenance and logistics operations on the ground, our Supply Manager, who handles spare parts, and our Quality and Safety Manager.

Main Responsibilities

• Support maintenance performance improvement

• Help improve, build and maintain maintenance performance dashboards and KPIs.

• Prepare data and insights for weekly operational reviews with the Maintenance team.

• Support analysis of productivity, repair lead times, and failure rates across maintenance sites using our BI and data analysis tool Metabase to identify performance gaps and improvement opportunities.

• Contribute to turning data into actionable recommendations and support the implementation of improvement actions with local teams.

2. Contribute to continuous improvement projects

• Visit maintenance sites to observe operations, understand challenges, and identify improvement opportunities with local teams.

• Work on specific improvement topics, from understanding current processes to supporting the implementation of solutions such as:

• Workshop organization (5S): mapping work areas, material flows, and storage locations to improve workshop efficiency and standardization.

• Repair process optimisation: helping design and test a new cleaning and cosmetic touch-up step in the bike repair workflow, including defining the process, sourcing affordable equipment, piloting the solution on one site, and supporting deployment.

• Education: Currently enrolled in a top engineering or business school with a strong analytical background, looking for a gap year or end-of-studies internship.

• Data-driven: Strong analytical mindset, comfortable working with quantitative data to identify trends and solve real-world problems.

• Interest in operations: You’re motivated by operational challenges and curious about how things work on the ground.

• Project management: You’re able to take ownership of a topic, structure your approach, and move things forward proactivelywith the support of your team.

• People skills: You communicate clearly and work well with cross-functional teams, from field staff to management.

• Languages: Fluent in French and English

• Initial call with Laura, HR :a 30-minute conversation to align on expectations

• Culture fit test:a short written exercise (10 min) to confirm alignment with our values.

• Case study + interview with Vivien, Head of Operations:a hands-on exercise to assess your technical skills, followed by a discussion to present your results and go deeper into the role and expectations.