Operations Manager France - Paris

OVRSEA; Paris; Sur place; EUR 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Swile card 55% covered by OVRSEA

Alan health insurance 80% covered by O

Holiday bonus

Flexible remote work policy

Résumé du poste

OVRSEA, Paris-based, is seeking an Operations Manager to coordinate international transport, manage service providers, and keep clients informed about shipment progress. You will liaise with agents, carriers, and customs brokers to deliver reliable, high-quality service and drive growth.

This role emphasizes proactive planning, pricing, invoicing collaboration, supplier relations, and team knowledge development.

Qualifications

• Fluent in written and spoken French.
• Strong interpersonal skills for client and provider interactions.
• Ability to manage multiple tasks and deadlines under pressure.
• Structured and rigorous in monitoring accounts and processes.
• Proactive mindset with willingness to learn the transport domain.

Responsabilités

• Global transport operations for imports/exports across air, sea, road, and rail.
• Operational planning and pricing of international transport, including quotations and process improvements.
• Manage customer invoicing and explain differences between quotations and billing.
• Develop supplier relationships and negotiate with carriers and agents; support team knowledge growth.

Connaissances

Fluent French

Interpersonal skills

Stress management

Organizational skills

Initiative

Description du poste

Our mission: to make international freight simpler and more sustainable through technology! Founded in 2017, OVRSEA is a next-generation freight forwarder that uses technology to simplify and optimize international transport for businesses. We support 700+ companies across 60 countries in their international freight shipments. In January 2026, OVRSEA merged with the Fatton Lyseo group. This large-scale operation comes amid profound geopolitical, commercial, and technological shifts. Our ambition is clear: to build, through organic and external growth, a unified, agile, and sustainable French leader in logistics, capable of addressing new challenges in logistics control, operational performance, and technological disruption. This merger brings together, under a single group, cutting-edge tech expertise, well-established historical know-how, and a dense network of locations across strategic geographies - with over 1,000 employees, 61 offices in 14 countries, and 120,000 m² of warehouse space - serving demanding clients in the luxury, pharmaceutical, cosmetics, and food industries. Joining our teams means taking part in building an independent, high-performing, and innovative group. We are continuing our growth in 2026 and hiring people internationally! Are you ready to join us and be a part of this exciting adventure?

The Operations Team

The Operations (Ops) Team is responsible for organizing and coordinating the international transportation needs of our clients. Serving as the primary point of contact, the Ops team acts as a bridge between our customers and our carefully chosen service providers. The team plays a crucial role in ensuring an exceptional customer experience at OVRSEA. Reactivity, excellence, pedagogy, and customer awareness are the guiding principles that drive our team. This position is based in our office Paris.

Your missions as an Operations Manager based in Paris

As an Operations Manager, you will be the primary coordinator of international transport, managing our service providers, including agents, shipping and trucking carriers, and customs brokers. You will keep clients informed about their shipment progress, update them on key stages, guide them through challenges, and provide the best possible solutions when necessary. Committed to delivering high-quality service, prompt responsiveness, and reliability, you will drive OVRSEA's growth with the following responsibilities:

Global transport operations for large imports or exports (40%)

• Manage a portfolio of customers
• Coordinate and organize air, sea, road, and rail transport
• Advise customers and proactively resolve issues

Operational planning and pricing of international transport (40%)

• Response to customer requests for quotations: complete planning of international transport by sea, air and rail
• Participation in the improvement loop between quotation, operations and invoicing: be able to step back and improve upstream to make operations run more smoothly and invoicing easier

Manage customer invoicing (10%)

• Participation in the invoicing of transport files
• Manage the contact with customers to explain the differences that may appear between the quotation and the billing

Development and structuring (10%)

• Manage supplier relationships and negotiations (carriers & agents worldwide)
• Develop the team’s knowledge (research and production of articles)
• Refine operational strategies

What will this job bring you?

• Relational skills: you will interact with people from more than 70+ countries (customers, service providers), from various industries and company sizes
• We value a strong learning environment at OVRSEA. Continuous learning is very important to us, which will allow you to solve rather complicated problems
• We have a team with different backgrounds: some experienced in the world of transport and others who have never done it before. This balance guarantees a dynamic and close-knit atmosphere in the face of an intense day-to-day

We're meant to work together if

• You can speak and write French fluently
• You have excellent interpersonal skills, enjoy human contact, and want to bring real added value to your clients
• You know how to manage your stress : the days in Ops are exciting but intense. A lot of subjects are to be managed at the same time within defined deadlines
• You demonstrate organizational skills and rigor in monitoring your accounts
• You think solutions rather than problems, and you are able to take initiatives
• You are highly motivated to discover the world of transportation and the modalities of air, sea and rail freight, even if this sector is still unknown to you

Why join OVRSEA?

• Take part in an incredible human adventure and in the revolution of international freight, a complex and fascinating industry at the heart of global economic and geopolitical challenges
• Join a close-knit team with a genuine drive to learn and grow together
• Work with autonomy and a high degree of responsibility, with a direct individual impact on the company's growth
• Benefit from a personalized onboarding program and a clear career path
• Receive a competitive package along with various benefits. In France, you'll enjoy a modern working environment along the Canal Saint Martin, a Swile card with 55% covered by OVRSEA, an Alan health insurance plan 80% covered by OVRSEA, a holiday bonus, and a flexible remote work policy
• Take part in great team rituals, including our weekly cultural presentations (the famous OVRSEA "PICs"), peer learning sessions, team outings, and plenty of other events throughout the year!

Still not convinced?

Discover our story, our product, our teams, and our commitments by visiting this Notion page. It will give you insight into our culture and our core value, Pedagogy, also known as Learning Together, through a short video. You will see how we bring this value to life every day through webinars, team rituals, cultural presentations, a structured onboarding process, and our training program, the Transport Academy, designed to help you discover, or rediscover, the exciting world of international transportation.

Interview process

• Screening call with Hugo, Head of Operations in France (45')
• Interview including a business case with one of our Operations Team Leaders and a Senior Operations Manager (60')
• Interview with Brieuc, COO
• Speed recruiting
• The final proposal !

At Ovrsea, we are committed to an inclusive recruitment process and to fostering diversity within our teams. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.