Operations Manager

sennder; Lyon; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

sennder in Lyon, France is seeking a Carrier & Account Transport Operations professional to join our in-office team. You will build contractual carrier relationships, negotiate spot market commitments, and manage day-to-day carrier communications to ensure on-time deliveries.

You will develop supply chain solutions aligned with our customers’ goals, identify new carrier opportunities, and maintain ongoing carrier accounts while collaborating with cross‑functional teams.

Qualifications

• 3 years of experience in a road freight role and as a freight forwarder.
• Commercial experience is mandatory.
• Excellent English communication skills (verbal and written).

Responsabilités

• Develop supply chain solutions to support the go-to-market strategy.
• Call carriers to secure availability, rates and commitments.
• Provide day-to-day status updates and resolve issues.
• Maintain and grow carrier relationships and seek new opportunities.
• Research new carriers and generate leads.

Connaissances

English communication

Commercial experience

Negotiation

Teamwork

Formation

Bachelor’s degree or equivalent experience

Description du poste

Carrier & Account Transport Operations

Lyon, France

Account Operations

In office

Full-time

sennder is Europe's Leading Digital Freight Forwarder. In a traditional industry, we're moving fast and focusing on the digitalization and automation of road logistics. By leveraging our proprietary technology, we're building an ecosystem that is leading the industry into the 21st century.

We are a growing team looking for a Carrier & Account Transport Operations to join our Operational department to help us on our journey to revolutionize road freight logistics. The role is located in our Lyon office and is full onsite.

WHAT YOU WILL DO …

As a Carrier & Account Transport Operations, you’ll work on interesting responsibilities like building contractual relationships as well as negotiating spot market commitments with carriers. You will be responsible for calling carriers based on interest generated from our customers. Providing day to day status updates, identifying issues, seeking input from others to help determine the best course of action, and implementing solutions. Applying trucks to loads in contractual as well as transactional commitment. Specific responsibilities will vary depending upon the type of assignment. In this role, you will:

• Develop supply chain solutions in order to effectively support our customer go-to-market strategy
• Resolve problems, including identifying issues, thinking critically, seeking input to determine the best course of action, and implementing solutions
• Maintain and grow relationships with carrier accounts identifying opportunities for additional collaboration
• Research new carriers in the marketplace, generate leads, and build new carrier relationships
• Conduct calls with carriers to determine carrier availability, commitment, and negotiate transportation rates
• Ensure that specific customer load requirements are met on committed and/or ad-hoc shipments
• Identifies backup carriers for critical situations
• Study and understand market trends and seasonality
• Makes truck offers to Capacity teams in own and other branches in the network.
• Managing own personal development plan
• Aware of and is aligned with the branch strategy and vision
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

WHAT WE ARE LOOKING FOR …

• Bachelor’s degree or equivalent experience
• 3 years of experience in a road freight role and experience as a freight forwarder
• Commercial experience is mandatory
• Excellent English communication skills (verbal and written)
• Entrepreneurial character and international mindset
• Strong ability to persuade, motivate, negotiate, and influence others
• Ability to thrive under deadlines and work in a team environment, while also delivering independent results
• Proactive and problem-solving mindset

WHY CHOOSE SENNDER …

We believe in empowering our people to grow beyond their limits, embrace challenges, and create solutions that drive our collective success. Our culture thrives on entrepreneurial spirit, resilience, and collaboration.

Dynamic Scale-Upsennder is at a pivotal stage – transitioning from a scale-up to a sustainably growing company. This means we move fast and constantly push ourselves to improve. Joining us means being part of an ambitious, international team of talented individuals who value teamwork as much as bold thinking. Face-to-face connections across our offices remain central – it's not uncommon to travel to our offices across Europe to collaborate as we tackle challenges and celebrate wins, together.

Put Your Stamp on the IndustryWe operate in a complex and ever-changing industry where your ideas and efforts have tangible, transformative impact. This is your chance to be hands-on in creating sustainable, meaningful solutions that help businesses thrive.

Employee Well-BeingWe make mental wellbeing and engagement a priority through initiatives like our sennCare program, a partnership with nilo (global wellbeing platform), and regular satisfaction surveys via Culture Amp. And most importantly, work alongside people who truly care about you as a person. There is something special about the people at sennder that goes beyond just ‘work’.

Your Growth, Rewarded

We believe in rewarding our team for their commitment and contributions to our long-term success. Our compensation package may include performance bonuses, referral rewards, or equity that align with our goal of building a thriving company together. We're excited to grow with you!

Vibrant Workspaces

Our offices are equipped with healthy snacks, focus zones, and social areas to keep you energized and connected. When you walk into a sennder office, you immediately feel the sennder spirit: our shared culture paired with each location’s own unique character. Highlights include a slide in our Wroclaw office and a sunny rooftop terrace in Berlin, Amsterdam, and Milan! We also enjoy coming together regularly, from monthly aperitivos to spontaneous team moments.

We celebrate diversity and value your character just as much as your skills. If you don’t meet every requirement, don’t worry, we still encourage you to take a chance and apply. Bring your authentic self and help us shape the future of logistics in Europe.