Operational Account Manager Europe (m/f/d)

205 - Hellmann Worldwide Logistics Germany GmbH & Co. KG; Villepinte; Sur place; EUR 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Team spirit

Multicultural environment

Growth opportunities

Supportive atmosphere

Office coffee, tea & fruit

Résumé du poste

Hellmann Worldwide Logistics Germany GmbH & Co. KG is seeking an Operational Account Manager (OAM Specialist) to be the central contact for service quality on key Air & Sea accounts.

You will ensure on-time delivery, SLA adherence, and data accuracy while coordinating with Operations and Product teams. You will lead service reviews, manage disruptions, drive process improvements, and prepare QBRs with data-driven input for upsell opportunities.

Qualifications

• 7+ years of experience in international freight forwarding (Air and/or Sea), ideally with ownership of strategic key accounts.
• Background in the Automotive industry a plus
• Experience building and rolling out standard operating procedures, and handling exceptions in day-to-day operations
• Strong analytical skills: you can turn raw data into a clear story and know what action comes next
• Familiarity with root-cause methods (e.g. 5-Whys, fishbone, PDCA) is a plus
• Excellent communication skills: calm, clear, and solution-focused, even in tough customer conversations
• Ability to influence and get results in a matrix organization without formal authority
• Fluent English required, plus fluency in at least one of French, Spanish, or Chinese
• Willingness to travel occasionally (approx. 10-25%) for customer meetings and project work

Responsabilités

• Own service performance outcomes (on-time delivery, SLA adherence, data quality) for your assigned accounts, and align Operations and Product teams around them
• Lead regular service huddles and review performance dashboards to catch risks early
• Act as the customer's main point of contact during major service disruptions, communicating impact, actions, and recovery outlook, while day-to-day execution stays with our Operations teams
• Drive continuous improvement, from recurring data issues to process redesign, working closely with our Business Process Management colleagues
• Prepare and support customer business reviews (QBRs) and provide Sales with data-driven input for upsell opportunities
• Be the customer's voice inside Hellmann, and Hellmann's voice to the customer

Connaissances

Freight forwarding

Key account management

Analytical thinking

Communication

Influence without authority

English fluency

Other languages (FR/ES/ZH)

Travel readiness

Formation

Bachelor's degree in Business/Logistics/Supply Chain

Outils

PowerBI

Excel

Shipment visibility tools

Description du poste

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 14.000 employees in more than 241 locations worldwide. For the better. Together.

OAM Specialist

About the Job

As an Operational Account Manager, you'll be the central point of contact for operational service quality on our key Air & Sea customer accounts. You make sure commitments are kept, issues get resolved fast, and the customer always knows where things stand.

• Own service performance outcomes (on-time delivery, SLA adherence, data quality) for your assigned accounts, and align Operations and Product teams around them


• Lead regular service huddles and review performance dashboards to catch risks early


• Act as the customer's main point of contact during major service disruptions, communicating impact, actions, and recovery outlook, while day-to-day execution stays with our Operations teams


• Drive continuous improvement, from recurring data issues to process redesign, working closely with our Business Process Management colleagues


• Prepare and support customer business reviews (QBRs) and provide Sales with data-driven input for upsell opportunities


• Be the customer's voice inside Hellmann, and Hellmann's voice to the customer

About You

• 7+ years of experience in international freight forwarding (Air and/or Sea), ideally with ownership of strategic key accounts - "Senior" Cross-product experience, e.g. Road, is a plus but not required; the role's core focus is Air & Sea


• Background in the Automotive industry a plus


• Experience building and rolling out standard operating procedures, and handling exceptions in day-to-day operations


• Strong analytical skills: you can turn raw data into a clear story and know what action comes next


• Familiarity with root-cause methods (e.g. 5-Whys, fishbone, PDCA) is a plus


• Excellent communication skills: calm, clear, and solution-focused, even in tough customer conversations


• Ability to influence and get results in a matrix organization without formal authority


• Confident with PowerBI, Excel, and ideally shipment visibility/tracking tools


• Bachelor's degree (Business, Logistics, Supply Chain) or equivalent experience; Lean/CI certification a plus


• Fluent English required, plus fluency in at least one of French, Spanish, or Chinese


• Willingness to travel occasionally (approx. 10-25%) for customer meetings and project work

Our Benefits

• A strong team spirit and a lot of fun working together


• A safe, multicultural, and inclusive environment


• Individual opportunities for growth and development


• A pleasant and supportive working atmosphere


• Coffee, tea, and fruit in the office

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!

We are a family business for over 150 years. All these years we have relied on our exceptional people in the global Hellmann FAMILY and their unmatched passion and energy to serve our customers.

Our company culture, the Hellmann Promise, is the essence of who we are, driving us to achieve greatness and fostering a sense of belonging that empowers you to thrive!

Our Promise does not only include a mission, our values and leadership principles, but also our vision "For the better. Together." It manifests our unique Hellmann culture as the foundation for all our actions and decisions.

You will find a diverse and inclusive culture, where you are embraced and respected for who you are.

We want you to feel valued, supported, and inspired.

You did not find the right position for you? Join our Talent Community and we'll get in touch if there's a role that could be a good fit for you.