Operational Account Manager Europe (m/f/d)

Hellmann Worldwide Logistics; Villepinte; Sur place; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Team spirit

Multicultural environment

Growth opportunities

Pleasant working atmosphere

Coffee, tea, and fruit in the office

Résumé du poste

Hellmann Worldwide Logistics is seeking an Experienced Operational Account Manager in the Villepinte area to be the central contact for service quality on Air and Sea accounts. You will ensure commitments are met, resolve issues swiftly, and keep customers informed of status.

You will own performance, lead huddles, manage disruptions, drive continuous improvements, and support QBRs with data-driven input for sales opportunities. Strong English and travel readiness required.

Qualifications

• 7+ years of experience in international freight forwarding (Air/Sea).
• Bachelor's degree (Business, Logistics or Supply Chain) or equivalent experience.
• Lean/CI certification a plus.
• Fluent English; French/Spanish/Chinese fluency a plus.
• Willingness to travel approx. 10–25%.
• Strong analytical and communication skills; ability to tell a clear story from data.
• Experience with PowerBI, Excel and shipment visibility/tracking tools.

Responsabilités

• Own service performance outcomes for assigned accounts including on-time delivery and SLA adherence.
• Lead regular service huddles and review performance dashboards.
• Act as main contact during major service disruptions while operations handle day-to-day execution.
• Drive continuous improvement and process redesign with BPM colleagues.
• Prepare and support customer business reviews and provide data-driven input for upsell opportunities.
• Be the customer's voice inside Hellmann and vice versa.

Connaissances

Analytical skills

Communication skills

Influence in matrix

Fluent English

Willingness to travel

Formation

Bachelor's degree (Business, Logistics, Supply Chain)

Lean/CI certification

Outils

PowerBI

Excel

Shipment visibility tools

Description du poste

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 14.000 employees in more than 241 locations worldwide.

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 14.000 employees in more than 241 locations worldwide.

For the better. Together.

OAM Specialist

About The Job

As an Operational Account Manager, you'll be the central point of contact for operational service quality on our key Air & Sea customer accounts. You make sure commitments are kept, issues get resolved fast, and the customer always knows where things stand.

In This Role, You Will

• Own service performance outcomes (on-time delivery, SLA adherence, data quality) for your assigned accounts, and align Operations and Product teams around them
• Lead regular service huddles and review performance dashboards to catch risks early
• Act as the customer's main point of contact during major service disruptions, communicating impact, actions, and recovery outlook, while day-to-day execution stays with our Operations teams
• Drive continuous improvement, from recurring data issues to process redesign, working closely with our Business Process Management colleagues
• Prepare and support customer business reviews (QBRs) and provide Sales with data-driven input for upsell opportunities
• Be the customer's voice inside Hellmann, and Hellmann's voice to the customer

About You

• 7+ years of experience in international freight forwarding (Air and/or Sea), ideally with ownership of strategic key accounts - "Senior"
• Cross-product experience, e.g. Road, is a plus but not required; the role's core focus is Air & Sea
• Background in the Automotive industry a plus
• Experience building and rolling out standard operating procedures, and handling exceptions in day-to-day operations
• Strong analytical skills: you can turn raw data into a clear story and know what action comes next
• Familiarity with root-cause methods (e.g. 5-Whys, fishbone, PDCA) is a plus
• Excellent communication skills: calm, clear, and solution-focused, even in tough customer conversations
• Ability to influence and get results in a matrix organization without formal authority
• Confident with PowerBI, Excel, and ideally shipment visibility/tracking tools
• Bachelor's degree (Business, Logistics, Supply Chain) or equivalent experience; Lean/CI certification a plus
• Fluent English required, plus fluency in at least one of French, Spanish, or Chinese
• Willingness to travel occasionally (approx. 10-25%) for customer meetings and project work

Our Benefits

• A strong team spirit and a lot of fun working together
• A safe, multicultural, and inclusive environment
• Individual opportunities for growth and development
• A pleasant and supportive working atmosphere
• Coffee, tea, and fruit in the office

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!

If you are excited by this fantastic opportunity and have what it takes,