Mobile After-Sales Technician – Île-de-France

Groupe Gruau; Taverny; On-site; EUR 30,000 - 40,000; Full time

Job summary

Groupe Gruau is seeking a dedicated After-Sales Service Technician for the Île-de-France region. Your role involves ensuring customer satisfaction through effective after-sales service, which includes processing customer requests, organizing travel for repairs, and managing documentation.

The ideal candidate will have a strong technical background in automotive maintenance and experience in after-sales service. This permanent position requires availability from Tuesday to Saturday, highlighting the Group's commitment to professional fulfillment and innovation.

Qualifications

• Technical background in automotive maintenance with after-sales service experience.
• Customer-centric approach emphasizing listening and trust.
• Ability to work autonomously and as part of a team.

Responsibilities

• Guarantee customer satisfaction by providing after-sales service.
• Receive and process priority customer requests.
• Organize and plan travel to customer sites for troubleshooting.
• Manage loaner vehicle provision and related documentation.
• Ensure follow-up on interventions and manage invoicing.
• Provide technical support to sales representatives.

Skills

Customer-centric approach

Technical background in automotive maintenance

After-sales service experience

Teamwork

Autonomous and rigorous

Job description

Groupe Gruau is seeking a dedicated After-Sales Service Technician for the Île-de-France region. Your role involves ensuring customer satisfaction through effective after-sales service, which includes processing customer requests, organizing travel for repairs, and managing documentation.

The ideal candidate will have a strong technical background in automotive maintenance and experience in after-sales service. This permanent position requires availability from Tuesday to Saturday, highlighting the Group's commitment to professional fulfillment and innovation.