After-Sales Service Technician – Île-de-France (M/F)

Groupe Gruau; Taverny; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

Groupe Gruau is seeking a dedicated After-Sales Service Technician for the Île-de-France region. Your role involves ensuring customer satisfaction through effective after-sales service, which includes processing customer requests, organizing travel for repairs, and managing documentation.

The ideal candidate will have a strong technical background in automotive maintenance and experience in after-sales service. This permanent position requires availability from Tuesday to Saturday, highlighting the Group's commitment to professional fulfillment and innovation.

Qualifications

• Technical background in automotive maintenance with after-sales service experience.
• Customer-centric approach emphasizing listening and trust.
• Ability to work autonomously and as part of a team.

Responsabilités

• Guarantee customer satisfaction by providing after-sales service.
• Receive and process priority customer requests.
• Organize and plan travel to customer sites for troubleshooting.
• Manage loaner vehicle provision and related documentation.
• Ensure follow-up on interventions and manage invoicing.
• Provide technical support to sales representatives.

Connaissances

Customer-centric approach

Technical background in automotive maintenance

After-sales service experience

Teamwork

Autonomous and rigorous

Description du poste

Groupe Gruau, a multi‑specialist vehicle body manufacturer and the European leader in utility vehicle bodywork, is renowned in its markets for its innovation capabilities and expertise in the design, manufacturing, and marketing of global transport solutions (16 production sites in France and abroad, 1,400 employees). Groupe Gruau asserts its commitment as a 'responsible' employer with a professional equality and quality of life at work policy based on valuing all talents and fostering professional fulfillment.

Responsibilities

After‑Sales Service Technician in the Île‑de‑France region: Your main mission is to guarantee customer satisfaction by providing after‑sales service for their vehicles. As such, you will join the After‑Sales Service team of the Medical Vehicles Division and will be responsible for:

• Receiving and processing priority customer requests: fault analysis, diagnostics, and finding solutions.
• Organizing and planning your travel to customer sites for troubleshooting and repair interventions.
• Defining the best resolution methodology to combine responsiveness, optimization, and efficiency, with support from service network partners you have previously trained.
• Managing the provision of loaner vehicles and ensuring their administration.
• Ensuring the administrative follow‑up of your interventions: recording customer data in our ERP, monitoring supplies, stocks, and shipments of after‑sales and spare parts, and handling invoicing.
• Managing the reporting of your activity indicators and the implementation of improvement action plans.
• Providing technical support to sales representatives in the Île‑de‑France sector and strengthening the French customer service unit.
• You will team up with the sales representative based at the Taverny site, and together you will represent the showcase for the ambulance division in the Paris region.

Candidate profile

You have a technical background in automotive maintenance, complemented by experience in after‑sales service. Your customer‑centric approach is built on listening, proximity, expertise, and trust. Autonomous, rigorous, persistent, and available, you also know how to work as part of a team. You are mobile across the Île‑de‑France region.

• If this position suits you, then come and join a Group recognized for its "added warmth," openness, skills development, and recognition of talent.
• Management by Corporate Project characterizes us and confirms our desire to be a responsible Group guided by Social, Societal, Economic, and Environmental performance.
• Permanent position (CDI) - Available immediately - full‑time from Tuesday to Saturday.